Associate IT Operations & Systems Support

Famie Money Services Sdn Bhd; Selangor; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A licensed money services business is seeking an Associate IT Operations & Systems Support to ensure the reliability of its core platform. You will provide IT support to staff and customers, troubleshoot issues, and maintain compliance records. Ideal candidates should have 1-3 years in IT operations and fluency in English and Bahasa Malaysia. This full-time role is primarily office-based but allows for hybrid work arrangements when operationally feasible.

Benefits

Company laptop provided

Annual and sick leave

Parking allowance

Career development opportunities

Qualifications

• 1–3 years in IT support, operations, or related roles.
• Fluent in English and Bahasa Malaysia; Mandarin/Cantonese is a plus.
• Willing to learn about money changing and remittance operations.

Responsibilities

• Support branch and HQ staff on the core system and day-to-day IT issues.
• Provide first-line support to customers.
• Troubleshoot and log technical issues.

Skills

IT support

Troubleshooting

Communication

Attention to detail

Customer service

Education

Diploma/Degree/Professional Certificate in IT, Computer Science, or related field

Tools

Windows Server

SQL-based systems

Job description

Associate IT Operations & Systems Support

Ever wondered what’s happening behind the scenes when someone exchanges cash or sends money overseas? At Famie, you’ll work close to the systems that power a licensed money services business—where rates, compliance checks, settlement flows, and branch operations come together in real time.

This isn’t typical “office IT.” You’ll support the core platform used across our branches and HQ and get a clear view of how money changing and remittance operations run day to day.

Your Mission

Keep the core platform running reliably so money exchange and remittance transactions stay smooth, secure, and audit-ready. You’ll do this by supporting users and customers, coordinating with service providers, and driving issues to closure—without changing the application code.

What you’ll be doing

• Support branch and HQ staff on the core system and day-to-day IT issues.
• Provide first‑line support to customers: handle enquiries/complaints, answer service questions, collect key details, and pass complex cases to the right team.
• Troubleshoot technical issues: try to reproduce, collect evidence, and elevate to service providers when needed.
• Log and track issues in the ticketing process, keep users/customers updated, and close cases with clear notes.
• Do basic proactive checks (alerts/status dashboards, recurring issues) and raise problems early.
• Help coordinate system changes and updates, including UAT support and post‑deployment checks.
• Support during outages/service disruptions: share updates to branches and follow up with providers until things are back to normal.
• Support basic security and data handling: keep devices updated, check endpoint protection status, follow access rules, and escalated suspected risks/incidents.
• Maintain simple user guides and keep audit/compliance records (tickets, incident notes, change records, SOPs).
• Perform other IT‑related duties as assigned, as responsibilities may evolve over time.

What we’re looking for

• 1–3 years in IT support / IT operations / systems support / application support; Diploma/Degree/Professional Certificate in IT, Computer Science, or related field (or equivalent practical experience)
• Fresh graduates are encouraged to apply, especially with relevant internship experience
• Fluent in English and Bahasa Malaysia for both spoken and written; Mandarin/Cantonese is a plus
• Good troubleshooting habits, attention to detail, and clear communication with non‑technical users
• Can work with minimal supervision and has a sense of urgency when support is needed
• Comfortable working with service providers and following up until things are done
• Can document issues and steps clearly (tickets, basic how‑to notes)
• Willing to learn how the money changing and remittance operation works

Nice-to-have

• Basic sysadmin exposure (Windows & Android endpoints, access control, patch compliance, and basic network/connectivity troubleshooting)
• Familiar with Windows Server and SQL‑based systems
• Exposure to cybersecurity tools/concepts
• Experience in regulated environments (e.g., financial services/MSB)

Work Conditions

• Full‑time, office‑first. Hybrid work can be arranged when it doesn’t affect operations and follows our cybersecurity and data‑handling policies
• Occasional after‑hours/weekend support for urgent issues and planned activities
• Occasional travel for branch site visits
• Company laptop provided
• EPF and SOCSO
• Annual and sick leave in line with company policy and applicable labor law
• Parking allowance
• Career development and training opportunities
• Supportive team and positive working environment

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