Associate Executive, Application Support DOP, Digital Technology Infrastructure

Bank Negara Malaysia; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A central bank of a country seeks an IT professional to manage and support systems for Finance, Procurement, and HRM. The role involves integrating Oracle ERP and HCM clouds, driving process improvements, and providing advisory services to stakeholders. Candidates must have a Bachelor's degree in Computer Science or a related field and 3-5 years of experience with Oracle Applications. This position offers a chance to work in an agile environment and maintain high system reliability, ensuring optimal service to business users.

Qualifications

• 3-5 years of experience with Oracle Applications in SaaS layer.
• Understanding of system development life cycle, analysis, and design.
• Experience with ETL and data transformation.

Responsibilities

• Drive change for Finance, Procurement & HRM processes.
• Integrate ERP and HCM cloud with existing systems.
• Manage availability and performance of IT systems.
• Provide round-the-clock support services for stakeholders.

Skills

Oracle BIP

OTBI

REST API

SOAP

ETL Monitoring

Database Management

IT Advisory

Education

Bachelor's degree in Computer Science, IT or related

Tools

Oracle Applications

BI Publisher

Oracle BPM

Job description

Formulate, design, develop, implement, maintain and support supervision and regulation related systems to serve the key functions of the following stakeholders:

• Drive change for Finance, Procurement & HRM in identifying process gaps and new platformofferings
• Integrate Oracle ERP and HCM cloud with other systems using API’s, web services and OICmiddleware.
• Ability to work on Oracle BIP and OTBI reports.
• Perform root cause analysis for high severity incidents and problem tickets.
• Provide support to Business users under Finance, Procurement and HRM on system-relatedissues, including system configuration, report building, and minor enhancement.
• Proactively manage all incidents and problems, prioritizing issues of varying severity.
• Manage availability, reliability, performance and disaster recovery readiness of supervision and regulation related system to serve the key functions, ensuring maximum system uptime, minimal business disruption, and optimal system response time, in accordance with the expectations of all stakeholders, international standards and best practices.
• Undertake continuous systems and process improvements by benchmarking against standards and adopting models, best practices, and methodologies, and ensuring they are in accordance with guidelines and stakeholder expectations
• Manage and provide round-the-clock (24 hours a day x 7 days a week) support services to stakeholders, ensuring that all reported incidents, problems and issues are resolved conclusively in the shortest possible duration, without any impact to business operations.
• Rotate into development, business operations, product management, project implementation and other aspects of Financial Supervision, Surveillance and Regulations function as part of the agile devops value chain. Participate in agile projects.
• Provide value-added IT advisory and consultancy services to stakeholders via an in-depth understanding of the stakeholder’s business area, anticipating needs of stakeholders, and continuously keeping abreast with developments in financial market systems, financial surveillance, special risks and money related services and businesses.
• Translate current and future needs of stakeholders into IT solutions that enable the achievement of the stakeholders’ business objectives and strategic results
• Manage relationship with stakeholders ensuring that IT services deliver stakeholder satisfaction and ensuring that the IT services add value to the stakeholders.
• Continuously keeping abreast with technology development to enable optimisation of the Bank’s IT infrastructure and application for the improvement of IT solutions delivery to business users
• Build and maintain relationship with external expert and peers in other organizations to benchmark and research appropriate technology and processes for enhancing IT services in the Bank.
• Monitor ETL (Extract, Transform, Load) jobs and interfaces by utilizing automated monitoring techniques

Academic Qualifications: Bachelor degree or higher qualification in Computer Science, Information Technology, Information Systems, Software Engineering or relevant professional qualification.
Experience: At least 3 – 5 years of experience working with Oracle Applications in SaaS (System as a service) layer. System development life cycle, system analysis and design, database management and technically strong in all or some of this software: OTBI, BI Publisher, Oracle BPM, ADFDI, SMARTVIEW, FBDI, xml, xslt functions, REST API, SOAP