Associate Engineer GIS

Singtel; Malacca City; On-site; MYR 35,000 - 50,000; Full time

Job summary

A leading telecommunications company in Malaysia seeks an Associate Engineer – GIS to support day-to-day operations of GIS systems. The role involves providing Level 1 support for GIS-related issues, ensuring data integrity, and maintaining documentation. Ideal candidates will have a diploma or degree in IT or related fields, with at least 2 years of relevant experience or fresh graduates encouraged to apply. This position requires strong analytical skills and proficiency in MS Office.

Qualifications

• Minimum 2 years of relevant working experience.
• Strong analytical skills with the ability to diagnose and resolve system-related issues.
• Proactive, detail-oriented, and able to work effectively under pressure.

Responsibilities

• Act as the main point of contact for GIS users.
• Provide Level 1 support for GIS-related issues.
• Log, track, and resolve incidents through the internal ticketing system.
• Support user onboarding, training, and communication for GIS enhancements.

Skills

GIS experience

Analytical skills

Interpersonal skills

Proficient in MS Office

Education

Diploma or Degree in IT, Telecommunications, Engineering

Tools

ServiceNow

JIRA

Job description

Overview

Be a part of something BIG!

We are looking for Associate Engineer – GIS to support day-to-day GIS (Geographic Information System) operations, ensuring the platform runs smoothly and efficiently across the organization. This role provides hands-on support to users, helps maintain system integrity, and contributes to the continuous improvement of GIS processes to enable informed business decisions.

Make an impact by:

• Act as the main point of contact for GIS users, ensuring smooth day-to-day operations
• Provide Level 1 support for GIS-related issues, including account access, basic troubleshooting, and usage queries
• Log, track, and resolve incidents through the internal ticketing system
• Coordinate with IT teams on escalation from the user, change requests, and system updates
• Perform basic testing and validation during deployments or configuration changes
• Support user onboarding, training, and communication for GIS system enhancements or new features
• Maintain documentation, user guides, and knowledge base entries to facilitate user self-help
• Ensure adherence to SOPs, data integrity, and compliance policies within the GIS platform
• Any other assigned task by supervisors

Qualifications

• Diploma or Degree in IT, Telecommunications, Engineering, or a related discipline
• Minimum 2 years of relevant working experience
• Fresh graduate is encouraged to apply
• Experience working with GIS systems
• Strong analytical skills with the ability to diagnose and resolve system-related issues
• Basic knowledge of service management tools (e.g., ServiceNow, JIRA)
• Proactive, detail-oriented, and able to work effectively under pressure in a fast-paced environment
• Strong interpersonal skills with the ability to collaborate well within a team
• Proficient in MS Office (Word, Excel, PowerPoint)

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