Associate Development Representative

Concentrix; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading customer experience company is seeking an Associate, Development Representative who is proficient in Thai. The role involves managing a dedicated territory, achieving revenue quotas through renewals and up-sells, and providing exceptional customer experiences. Candidates should have at least 2 years of sales experience, proficiency in Thai, and strong knowledge of CRM systems like Salesforce. This position requires effective communication and collaboration within a team for client success.

Qualifications

• 2+ years of experience working in a sales capacity.
• Proficiency in Thai is mandatory.
• Prior success in achieving personal and team sales quotas/goals.
• Experience in high-volume calling.
• Experience learning new technology and data.
• Excellent knowledge of MS Office programs.
• Experience working with Salesforce.com or similar CRM.

Responsibilities

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota.
• Provide accurate weekly/monthly/quarterly sales forecasts.
• Manage external competitive pressures and handle objections to retain customers.
• Maintain the customer management system (CRM) to ensure all relevant data is captured.

Skills

Sales experience

Thai language proficiency

Communication skills

Customer relationship management

Technical understanding of services

Tools

Salesforce.com

MS Office

Job description

Associate, Development Representative (Thai Speaker)

Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up‑sell opportunities

Provide accurate weekly/ monthly/ quarterly sales forecast

Mastery of product knowledge and technical understanding of services to assess client requirements

Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage

Manage external competitive pressures and handle objections to retain customers or win new customers

Manage high volume of customer contacts through phone and email each day – majority of communication is outbound

Work with your team and management to provide a professional experience during all interactions with customers and prospects

Maintain the customer management system (CRM) to ensure all relevant data is captured

Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts

Work with a team and report directly to a Sales Manager

Requirements

• 2+ years of experience working in a sales capacity
• Proficiency in Thai is mandatory
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Excellent knowledge of MS Office programs
• Experience working with Salesforce.com or similar CRM