Associate Customer Support (Japan Market)

Tech Mahindra; Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading tech support company is seeking an Associate Customer Support representative for the Japan market. This role requires fluency in Japanese (JLPT N1) and involves handling customer queries via phone, ensuring exemplary service, and maintaining high standards of quality. Applicants should be open to rotational shifts and must have a passion for customer service. Interested candidates willing to relocate to Malaysia are encouraged to apply.

Qualifications

• Must be fluent in Japanese (JLPT N1 certification).
• Open to working in rotational and night shifts.
• Passionate about serving customers.

Responsibilities

• Handle phone calls with customer queries and provide resolutions.
• Escalate priority issues as necessary.
• Maintain exemplary attendance and punctuality.

Skills

Customer service orientation

Japanese proficiency (JLPT N1)

Adaptability

Education

College or vocational school graduate

Job description

Associate Customer Support (Japan Market)

Designation: Associate Customer Support (Japanese Speaker)

Experience: Fresher are welcome

Language proficiency required: Japanese (JLPT N1) We can consider candidates from anywhere who are willing to relocate to Malaysia

Position Summary: Handle live contacts of customers and provide appropriate solution to their queries

***Prior Experience in Ecommerce preferred***

Roles and Responsibilities

Handle phone calls with customer queries and provide resolution to end users

Escalate priority issues per Client specifications to the immediate lead as applicable

Provide inputs on process changes and best practices.

Stay updated with new updates, process changes and updates.

Maintain Exemplary Attendance and Punctuality

Any Ad-hoc responsibilities as designated by the supervisor

Key Deliverables (KRA Measure)

• Provide exemplary customer satisfaction
• Meet quality standards on all handled contacts
• Complete 9 hours of staffed time on all rostered days
• Handle contacts while maintaining KPI targets as per agreed limits

Applicant’s Specifications & Qualification:

• Passionate towards serving the customer and displays high levels of customer obsession
• Open to work in rotational and night shifts
• Candidate must be college or vocational school graduates or possess comparable work experience

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