Associate, Care Services

Great Eastern; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading insurance firm is seeking an Associate in Care Services to adjudicate and process guarantee letter cases in Kuala Lumpur. The ideal candidate will possess a Degree in Nursing or a related field, coupled with significant clinical experience. Responsibilities include ensuring accurate issuance of letters, supporting Call Centre operations, and maintaining compliance with industry regulations. This permanent position offers the opportunity to contribute meaningfully in a collaborative environment.

Qualifications

• 2-3 years of experience in a relevant role.
• 5-8 years of clinical experience, preferably in A&E, ICU or OT.
• Knowledge of current healthcare delivery systems.

Responsibilities

• Adjudicate, review and process guarantee letter cases.
• Issue initial and final guarantee letters accurately.
• Support Call Centre Officers with technical or medical issues.
• Handle disputes within targeted turnaround time.
• Maintain awareness of industry trends and regulatory compliance.

Skills

Interpersonal skills

Customer orientation

Initiative

Communication skills

Attention to detail

Education

Degree in Nursing or Healthcare-related discipline

State Registered Nurse or Medical Assistant

Job description

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurer for over a century, we have built a long‑lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement – from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance.

Integrity, Initiative, and Involvement is what guides us. It is what makes us do the right thing, take the lead, and choose ‘we’ over ‘me’. Our mission is to make life great for our customers because we understand what matters most to them, and we know how to help them protect it.

As a purpose‑driven organisation committed to providing the best service and support to our policyholders, we are seeking an insurance professional to join our team as an Associate, Care Services. In this role, you are responsible for adjudicating, reviewing and processing guarantee letter cases, ensuring a smooth handling of cases within the required timeline.

The Role

• Pre‑certify cases for issuance of guarantee letter in accordance with Company’s requirements and guidelines.
• Ensure initial and final guarantee letters are issued accurately and in a timely manner.
• Support Call Centre Officers in handling technical or medical issues.
• Ensure disputes are handled and resolved within targeted turnaround time.
• Back up Call Centre operations.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns / risks and proactively shares best risk management practices.
• Other ad‑hoc tasks and responsibilities entailed.

The Person

• Possess a Degree in Nursing or Healthcare‑related discipline OR a State Registered Nurse or Medical Assistant with 2‑3 years of experience.
• Has 5‑8 years of clinical experience preferably in A&E, ICU and OT.
• Experience and knowledge in current healthcare delivery systems and hospital patient management is an added advantage.
• Good written and verbal skills.
• Strong interpersonal and customer‑orientation skills.
• Possess initiative, good interpersonal and communication skills.
• Have the right attitude for hard work and able to produce high quality work under pressure.
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.

Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants shall receive a fair and equal consideration for employment.

Entity: Great Eastern Life Malaysia

Employment Type: Permanent

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.