Assisted Sales Advisor - English & Malay

Teleperformance; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider in Penang is seeking an Assisted Sales Advisor to provide inbound and outbound sales support for client's products. The ideal candidate will have a bachelor's degree, exceptional communication skills, and at least 1-3 years of BPO Inbound Sales experience. This role focuses on achieving high customer satisfaction and driving sales while managing a sales team. Competitive compensation with additional performance-based incentives is offered.

Qualifications

• Proven experience in BPO Inbound Sales of at least 1-3 years.
• Leadership experience managing a sales team.
• Strong knowledge of the BPO industry in sales.

Responsibilities

• Provide inbound and outbound sales support for client's product orders.
• Achieve high Customer Satisfaction Survey scores.
• Log valid orders and drive incremental revenue.

Skills

Exceptional verbal and written communication

Fluent in English and Bahasa

Sales achievement and lead generation

Analytical skills

Problem-solving abilities

Coaching and facilitation

Education

Bachelor’s degree or equivalent diploma

Tools

CRM tools

Excel

Job description

Overview

The Assisted Sales Advisor is responsible for the direct marketing, sales and fulfillment of client's products and services to existing and new customers. The Assisted Sales Advisor uses both the Web and the Telesales channel to fulfill Customer requests for client's products as well as third party products to its customers. The advisor organization will interact with the Supplier through the ClientManager

Qualifications

Requirements/Skill

• Bachelor’s degree or equivalent diploma
• Communication Skills: Exceptional verbal and written communication, including negotiation and presentation skills. Fluent in English and Bahasa (C1 Level) in terms of listening, reading and writing via Hallo Ai

Product Background:

• Preferably technology savvy and familiar with mobile operating system, or comparable technology
• Should achieve 60-80 words per minute (WPM) during the typing exam

Sales Experience:

• With BPO Inbound Sales working experience of at least 1-3 years (Voice) or any sales-related roles. With proven track record of sales achievement, ability to close deals and generate lead.
• Leadership and Team Management Skills: Preferably with at least 1-3 years Supervisory working experience (BPO Inbound Sales) background managing a sales team.
• Industry Knowledge: Should have a knowledge of the BPO industry, particularly in the context of Sales in customer service. Analytical and Reporting Skills
• Should have the ability to analyze sales data and be able to identify trends. Proficient in using CRM tools, excel, numbers, Sale performance dashboards.
• Must have managed a line of business with CSAT/NPS, and Sale Rate as primary KPIs
• Problem-Solving and Decision Making: With strong critical thinking, problem solving abilities and decision making skills to address sales challenges.
• Should have an idea on root-cause analysis and a knowledge in facilitating a coaching session and game planning
• Motivational and Performance Oriented: With high energy, results oriented mindset with strong focus on Sales KPIs and targets. Capable of handling pressure and be able to maintain morale under pressure.

Additional Attributes:

• Deep Technical Proficiency
• Adherence to Customer Commitments
• Composure under pressure
• Navigating different communication styles
• Advanced issue isolation skills

Responsibilities

• Providing inbound and/or outbound sales support for client's product orders.
• Assisted Sales Advisors are classified into two types of different hardwares.
• Providing call related services including, but not limited to, the following specific activities:
  • Providing a high caliber Customer interaction as measured by client’s call quality reports, call audits, and customer satisfaction survey;
  • Providing pre-sales consultative solutions, which explain features and advantages of client's brandProducts to Customers who call Retail Contact Center Sales and Service;
  • Logging of correct and valid orders and accurately logging all Saved For Later (“SFL”) opportunities;
  • Selling and providing sales support for Client's Products to drive incremental revenue while ensuring the highest level of Customer Satisfaction Survey scores;
  • Presenting to the public a strong working expertise in all Client Supported Products (now and in the future) as measured by client’s call quality reports, call audits and Customer Satisfaction Survey scores;
  • Ensuring innovation and quality in all Customer interactions as measured by client’s call quality reports and Customer Satisfaction Survey scores;
  • Capturing all required data elements in client’s internal Online Store and other systems of record as required by the client’s training and operational procedures; and
  • Maintaining a general awareness of client’s strengths in the industry.