Assistant Restaurant Manager - Alila Bangsar Kuala Lumpur

Hyatt Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An international hospitality brand in Kuala Lumpur is seeking an Assistant Restaurant Manager to support daily operations in a vibrant dining environment. Your tasks include ensuring high service quality, managing team performance, and collaborating with culinary staff. Ideal candidates will possess strong leadership skills and a hands-on approach, with at least 2 years in restaurant operations. This role offers the opportunity to make a direct impact on guest experiences.

Qualifications

• Minimum of 2 years’ experience in restaurant operations, ideally in a supervisory role.
• Strong leadership skills with hands-on, guest-focused approach.
• Familiarity with operational procedures and food safety practices.

Responsibilities

• Support the Restaurant Manager in overseeing restaurant operations.
• Ensure high guest satisfaction and service quality.
• Assist in managing the service team through training and coaching.
• Lead the team on the floor during service periods.

Skills

Leadership skills

Guest-focused service

Operational knowledge

Communication skills

Tools

Restaurant POS systems

Job description

Summary

We are looking for a dynamic and motivated Assistant Restaurant Manager to support the day-to-day operations of our vibrant dining outlet. You will work closely with the Restaurant Manager to deliver exceptional guest experiences, drive team performance, and maintain smooth and efficient service. This is a single-restaurant operation where your contribution will have a real and visible impact.

Your Role

• Support the Restaurant Manager in overseeing all aspects of the restaurant and bar operations.
• Ensure high levels of guest satisfaction by maintaining service quality and standards aligned with Hyatt and Alila expectations.
• Assist in managing the service team, including training, coaching, and performance support.
• Be hands-on during service periods, leading the team on the floor and setting the pace for excellent service.
• Help monitor restaurant profitability, manage inventory, and ensure proper cost control practices are followed.
• Collaborate with the Culinary team to ensure a seamless food and beverage experience.
• Handle guest feedback and assist with service recovery efforts in a professional and timely manner.
• Maintain compliance with food safety, hygiene, and health regulations.
• Assist with promotional activities and restaurant marketing initiatives.

Qualifications

• Minimum of 2 years’ experience in restaurant operations, ideally in a supervisory or team leader role.
• Strong leadership skills with a hands-on, guest-focused approach.
• Familiarity with restaurant POS systems and operational procedures.
• Knowledge of food safety and hygiene practices according to Malaysian Food Act standards.
• Positive attitude, good communication skills, and the ability to thrive in a fast-paced environment.

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