Assistant Manager Restaurant

Mercu Cita Manufacturing; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A local restaurant group is seeking an experienced Restaurant Manager to lead operations in Subang Jaya, Malaysia. The role requires a minimum of 5 years in management, focusing on staff leadership, financial oversight, and enhancing customer satisfaction. Responsibilities include training staff, ensuring food safety compliance, and optimizing costs to increase profitability. Ideal candidates should hold a relevant diploma and have excellent communication skills to engage both foreign diners and locals.

Qualifications

• Over 5 years of experience leading and managing service and operational teams.
• Able to converse well in English and other languages.
• Proven customer service experience as a manager.

Responsibilities

• Monitor daily performance of employees.
• Implement time management techniques to increase productivity.
• Coordinating with the kitchen for quality preparation of orders.

Skills

Staff management

Financial management

Food safety

Menu design

Customer service

Education

Certificate or Diploma in Food & Beverage management

Diploma in Hospitality management

Tools

Restaurant management software

Job description

Summary

• Restaurant manager with over 5 years of experience leading and managing service and operational teams, providing quality service and optimizing business processes.
• Specializing in staff management, controls, and improving restaurant profitability.
• Having outstanding skills in menu design, financial management, food safety, and supply chain optimization.
• Succeed in increasing sales, reducing operational costs, and increasing customer satisfaction.

Responsibilities

• Monitoring the daily performance of employees during busy times.
• Implementation of time management techniques and team organization to increase productivity.
• Coordination with the kitchen department to ensure fast and quality preparation of orders.
• Dealing with customer complaints and providing immediate solutions to satisfy them.
• Fully responsible for managing daily restaurant operations, including food preparation, inventory control, and budgeting.
• Develop and implement marketing strategies, to increase loyal customers.
• Train and develop staff in customer service and adherence to food safety standards.
• Plan and coordinate special events and corporate functions.
• Establish and implement quality control systems, to raise customer satisfaction levels.
• Oversee daily restaurant operations by delivering high-quality customer service and enhancing the customer experience.
• Improve service processes by implementing new ordering systems, reducing customer waiting time.
• Ensure compliance with food safety standards, conducting regular inspections.
• Hiring, training, and managing restaurant staff, including chefs, waiters/waitresses, and support personnel, driving performance and adherence to service standards.
• Strategically manage inventory, and reduce food waste while optimizing cost controls.
• Enhance customer satisfaction by implementing new service protocols and reducing waiting time.
• Increase monthly revenue through targeted promotions, menu innovation, and effective cost management.
• Keeping diners satisfied and happy with excellent customer service.
• Ensure all supply deliveries arrive on time.
• Monitoring business performance and reporting this to the restaurant owner.

Qualifications and Experience Requirements

• Certificate or Diploma in Food & Beverage management, Hospitality management, or any other related field.
• Restaurant manager with over 5 years of experience leading and managing service and operational teams, providing quality service and optimizing business processes.
• Able to converse well in English and other languages to attract foreign diners and locals.
• Able to work long hours.
• Proven customer service experience as a manager.
• Extensive food and beverage (F&B) knowledge, with the ability to remember and recall ingredients and dishes.
• Familiarity with restaurant management software.
• Strong leadership, motivational, and people skills.