Assistant Manager, Project Support - Policy Processing

Great Eastern; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading insurance firm in Kuala Lumpur seeks an experienced Business Analyst. The role requires leading projects, coordinating with stakeholders, and ensuring regulatory compliance. The ideal candidate should have 5-7 years in business analysis, experience in insurance is a plus, and must communicate effectively at all levels. Proficiency in Microsoft Office is required. This position offers opportunities to work on diverse projects and impact business processes directly.

Qualifications

• Minimum 5-7 years working experience in business analyst related roles.
• Experience in insurance related matters is advantageous.
• Strong ability to communicate at all levels.

Responsibilities

• Lead initiatives and manage assigned projects.
• Coordinate with SMEs and stakeholders.
• Monitor testing progress and ensure timely defect reporting.
• Act as a liaison with IT and project teams.
• Ensure compliance with regulatory guidelines.

Skills

Business analysis

Communication skills

Problem-solving

Project management

Insurance knowledge

Education

5-7 years in business analysis or project leadership

Tools

Microsoft Office (Excel, Word & PowerPoint)

Job description

Responsibilities

• To co-lead or lead initiatives and/ or assigned projects.
• Coordinate and work closely with SMEs, stakeholders and also PMO for the initiatives and/or assigned projects.
• Planning for the activities and milestone of the approved initiative(s) and/or project(s).
• Track the status and timeline for agreed milestones for approved initiative(s) and/or project(s).

2. New Product Support

• To attend to New Product Workgroup meetings.
• Participate and provide input on servicing in terms of process and customer service for new products launches.
• Identify potential process gaps and provide proposal on resolutions for alignment of end-to-end process with process owners.

3. Test Lead/ UAT tester/ Test Management

• Lead and guide the UAT tester(s) for UAT Testing.
• Monitor and track testing progress and ensure defects and reported timely for fixes.
• Preparation of test plan, test cases, and test scenarios.
• Walkthrough the test plan, test cases, and test scenarios with process owners to ensure the current processes are captured for testing correctly.
• Perform UAT testing as and when needs arises.
• Preparation of relevant documentations for UAT sign-off.

4. Relationship Management

• Act as a key liaison person with IT, System Support team, project team, respective process owners, and other departments’ stakeholders.
• To attend to the relevant meetings as and when required.

5. Internal Process Management

• Coordination with SMEs, key process owners for alignment of processes.
• Ensure documentation of the "To Be" processes are being updated in respective processes.
• Relevant communications for the changes to be communicated at timely manner.
• Assist in draw up process flows as and when required.

6. Corporate Governance Management

• To keep up to date on the legislative, regulatory and Code of Conduct requirements including (not limited to), Financial Services Act, Industry Codes of Practices, Complaint Handling and Dispute Resolutions.
• Ensure initiatives and/or projects scopes, and the business requirement are complying with company policies and guidelines.
• Ensure compliance to Regulatory guidelines for the any roll out of initiatives and/or projects.

Requirements

• Minimum 5-7 years working experience in business analyst related, or lead in mini projects.
• Experience in insurance related matters would be added advantage.
• Ability to communicate at all levels
• Ability to produce high quality work under pressure
• Ability to translate business issues/challenges into effective/creative program solutions
• Life and/or Group and/or Banca Insurance
• System Development
• Product Knowledge
• Microsoft Office (Excel, Words & PowerPoint)