Assistant Manager, Process Improvement & Data Analytics

Grab; Petaling Jaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading superapp in Southeast Asia is seeking a Safety Assistant Manager to enhance safety protocols and data monitoring processes. The role requires at least 5 years of experience, a bachelor’s degree in a relevant field, and skills in data analysis using SQL and advanced Excel. Key responsibilities include transforming safety policies into actionable workflows and providing safety insights to management. This position is located in Petaling Jaya, Malaysia, and promotes a culture of innovation and inclusivity.

Benefits

Term Life Insurance

Comprehensive Medical Insurance

GrabFlex benefits package

Parental leave

Birthday leave

Volunteering leave

Grabber Assistance Programme

FlexWork arrangements

Qualifications

• Minimum of 5+ years of relevant experience.
• Ability to present data with a clear narrative.
• Track record in designing scalable processes.

Responsibilities

• Steer management teams along with safety mission and principles.
• Develop user safety processes.
• Monitor safety data and report on performance.

Skills

Data Proficiency

Presentation

Efficiency Mindset

Pattern Recognition

Risk Mitigation

Education

Bachelor's degree in Business, Operations Management, Analytics, or related field

Tools

SQL

Excel

Google Sheets

Job description

Company Description

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle‑free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

About Grab and Our Workplace

Grab’s workplace is driven by purpose, innovation, and inclusivity. We nurture a culture where technology, AI, and user safety converge to create an everyday super‑app that operates responsibly across the region.

Job Description

Get to Know the Team

• The Malaysia Safety team supports Grab's business markets and operations in Malaysia and is responsible for all safety‑related aspects of the platform. Through development and progress to the business processes and products, we are committed to making Grab safer every day as it becomes the everyday super‑app in the region. As a team, we also help influence the strategic direction of the company by supporting the top management with safety insights and advisory.
• If being always on the move excites you, this is the role for you. You will work on multi‑dimensional projects with our teams and external partners to solve real‑time issues, to deliver the safest experience for all our users on our platform.

Get to Know the Role

• Steer management teams along with our safety mission and principles
• Develop internal and external user safety processes
• You will report into the Head, Platform Safety, Malaysia and be based in Petaling Jaya, working onsite.

The Critical Tasks You Will Perform

As a Safety Assistant Manager, you'll have two main areas of focus:

• Strategic Operations
  • Policy to Workflow Conversion: Translate complex safety policies into scalable, executable workflows. Deploy these workflows rapidly and accurately across the platform.
  • Project Management: Drive specific safety projects and partnerships aimed at developing early preventive measures. Shape the safety culture of the community through strategic initiatives.
• Data Analysis & Performance Monitoring
  • Safety Benchmarking: Track, analyse, and present safety data. Monitor safety numbers in Malaysia to benchmark performance against internal standards and market trends.
  • Operational Monitoring Strategy: Define key metrics (KPIs) and methods for monitoring policy execution health. Partner with Business Intelligence (BI) teams to build and maintain dashboards and monitoring tools.
  • Advisory: Provide customised safety advisory and data‑backed solutions to management, ensuring leadership is steered in alignment with our safety mission and principles.
• Process Improvement & Quality Assurance
  • Process Optimization: Identify bottlenecks and lead projects to optimise workflows. Increase automation and reduce the operational costs associated with manual policy tasks.
  • Lead the QA Function: Define and rigorously implement the Quality Assurance (QA) audit framework for all execution teams. Ensure high accuracy and policy consistency across the platform.

Qualifications

What Essential Skills You Will Need

• Experience:
  • Education: Bachelor's degree in Business, Operations Management, Analytics, or a related field.
  • Experience: Minimum of 5+ years of relevant experience.
• Technical & Analytical Skills:
  • Data Proficiency: Basic proficiency in SQL is required for querying data to support analytical decision‑making.
  • Spreadsheet Mastery: Advanced proficiency in Excel and Google Sheets is non‑negotiable.
  • Pattern Recognition: Identify and critically analyse quantitative and qualitative patterns associated with safety trends.
  • Risk Mitigation: Develop complex procedures designed to prevent and mitigate safety risks.
• Soft Skills & Leadership:
  • Presentation: Strong ability to present data with a clear narrative, turning findings into actionable business improvements.
  • Efficiency Mindset: Proven track record in designing scalable processes and driving operational efficiency.

Additional Information

Life at Grab

We care about your well‑being at Grab. Here are some of the global benefits we offer:

• Term Life Insurance and comprehensive Medical Insurance.
• GrabFlex: Create a benefits package that suits your needs and aspirations.
• Parental and Birthday leave, and Love‑all‑Serve‑all (LASA) volunteering leave to give back to your communities.
• Confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• FlexWork arrangements with differentiated hours to balance personal commitments and life’s demands.

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.