Assistant Manager, Minor Alterations, Policy Processing Dept

Great Eastern; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading life insurance firm is seeking an Assistant Manager for Minor Alterations in Kuala Lumpur. The role involves efficient service delivery, team management, and policyholder support. Candidates should possess a degree, have 2-3 years of experience in life insurance, and demonstrate strong customer service skills. This permanent position offers opportunities for professional growth in a dynamic environment.

Qualifications

• Possess a recognised degree, preferably in Management, Insurance, or Business-related fields.
• Experience of at least 2-3 years in a Life Insurance company.
• Strong Customer Service focus and attitude.

Responsibilities

• Provide efficient services and policy information to policyholders.
• Assist in managing the unit and ensuring smooth operations.
• Prepare monthly reports and oversee staff training.

Skills

Customer Service focus

Problem-solving

Team management

Education

Recognised degree in any discipline

FLMI or Diploma in MII or part ACII, AMII

Job description

Assistant Manager, Minor Alterations, Policy Servicing

Discover the GREAT in your career.

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurer for over a century, we have built a long‑lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement – from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance.

Integrity, Initiative, and Involvement is what guides us. It is what makes us do the right thing, take the lead, and choose ‘we’ over ‘me’. Our mission is to make life great for our customers because we understand what matters most to them, and we know how to help them protect it.

As a purpose‑driven organisation committed to providing the best service and support to our policyholders, we are seeking a professional to join our team as an Assistant Manager, Minor Alterations.

The Role:

• To provide efficient services, policy information, quotation, answer questions and problems solving for policyholders/agents within the expected response
• Assist Team Lead role to manage and ensure smooth running of the unit
• Co‑ordinator for CRS & FATCA reporting to Regulator
• To ensure consistency in service delivery and transactions are completed in clear and accurate manner within the benchmarks set.
• Prepares monthly report
• Replying to letters inclusive of difficult letters within expected time response.
• Supervising and training of staff.
• Checking and signing of letters, endorsements, memos, etc.
• Checking of reports
• Vetting and distribution of Daily Mails for the team.
• Attending to counter & telephone enquiries/complaints from policyholders, branches & agents relating to policy matters in a clear, accurate & timely manner.
• Conserves policies through client retention efforts.
• Assists in planning for and supervision of the team
• Assist in providing feedback and reviewing of processes
• Assist in updating and maintenance of SOP documentation arising from work process or other changes
• Assist in attending to auditors queries
• Any ad‑hoc duties as and when given by Manager/HOD

Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants shall receive a fair and equal consideration for employment.

Location: HQ, KL

Entity: Great Eastern Life Malaysia

Employment Type: Permanent

The Person:

• Possess a recognised degree in any discipline, preferably in Management, Insurance, Business Studies, Administration or related fields, or equivalent
• Minimum: FLMI or Diploma in MII or part ACII, AMII
• Experience of at least 2‑3 years in Life Insurance company. Preferably with Customer Service or Actuarial experience.
• Strong Customer Service focus and attitude

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