Assistant Manager, Major Alteration

Great Eastern; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading life insurance company seeks an Assistant Manager for Major Alteration in Kuala Lumpur. The successful candidate will manage policy inquiries and amendments, ensuring exceptional customer service aligned with the organization's vision. Responsibilities include client retention strategies, investigating complaints, and streamlining processes. Candidates should possess a degree or equivalent and have 3-4 years of experience in life insurance. Strong communication skills and adaptability are essential for this permanent role.

Qualifications

• Minimum of 3-4 years of experience in life insurance, preferably in Customer Service or Actuarial.
• Strong interpersonal and communication skills are essential.
• High level of integrity and accountability in work.

Responsibilities

• Ensure smooth running of day-to-day operations.
• Attend to enquiries from policyholders and provide solutions.
• Design client retention strategies.

Skills

Interpersonal skills

Communication skills

Proficiency in MS Office

Accountability

Adaptability

Education

Degree in Communication, Management, Business Administration or Insurance

FLMI or Diploma in MII or part ACII, AMII

Job description

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurer for over a century, we have built a long‑lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement – from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance.

Integrity, Initiative, and Involvement is what guides us. It is what makes us do the right thing, take the lead, and choose ‘we’ over ‘me’. Our mission is to make life great for our customers because we understand what matters most to them, and we know how to help them protect it.

As a purpose‑driven organisation committed to providing the best service and support to our policyholders, we are seeking an experienced professional to join our team as an Assistant Manager, Major Alteration, Policy Servicing. In this role, you are primarily responsible for managing enquiries and amendments on policies, ensuring that it is in line with the organisation’s vision and mission towards providing exceptional customer service.

The Role

• Ensure smooth running of day‑to‑day operations
• Attending to enquiries from policyholders, branches, and agents relating to policy matters in a clear, accurate, and timely manner
• Design client retention strategies and efforts to conserve policies
• Investigate complaints and provide recommendations for solutions
• Review and streamline processes
• Act as back up for Front Line Customer Service team
• Support and actively participate in Disaster Recovery plan activities
• Synchronise policy processing practices according to implementation of revised practices
• Attend and monitor tasks within set turnaround time
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices
• Other responsibilities entailed.

Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants shall receive a fair and equal consideration for employment.

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability‑driven company to achieve a low‑carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

The Person

• Possess Degree in Communication, Management, Business Administration or Insurance
• Minimum requirement: FLMI or Diploma in MII or part ACII,AMII
• Has at least 3-4 years working experience in life insurance, preferably in Customer Service or Actuarial
• Strong interpersonal and communication skills
• Proficient in MS Office
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.

Entity: Great Eastern Life Malaysia

Employment Type: Permanent

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.