Assistant Manager, Innovation & Analytics

Taylor's Hostel Management Sdn Bhd; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading educational institution in Malaysia seeks an Assistant Manager for Innovation & Analytics. This role focuses on driving digital transformation through innovative data solutions, enhancing student success, and integrating AI tools. The successful candidate will analyze student performance data and oversee key projects to improve operational efficiency and student engagement. Applicants should possess a degree in a relevant field and have experience in data analytics and project management. Strong communication and technical skills are essential.

Qualifications

• Minimum three (3) to five (5) years of experience in data analytics or digital transformation.
• Proven experience in managing technology-driven projects.
• Ability to work independently and with minimal supervision.

Responsibilities

• Identify and implement AI technology solutions for student engagement.
• Analyze performance data to provide actionable insights.
• Lead planning and execution of departmental projects.

Skills

Self-driven

Good communication

Interpersonal skills

Proficient in Power BI

SQL

Python

Education

Diploma or Degree in Data Science, Information Technology, Business Analytics

Tools

Microsoft Office Suite

Power BI

Project management tools

Job description

Assistant Manager, Innovation & Analytics

The Assistant Manager, Innovation and Analytics is responsible for driving digital transformation and integrating innovative data solutions to enhance student success and experience at Taylor’s Residence. This role involves identifying and implementing AI tools and technology, training both staff and students, and supporting the digitalization of operations to streamline processes. Additionally, the Assistant Manager will develop and maintain data analytics platforms, drive the adoption of cutting-edge technology, and oversee key projects that enhance operational efficiency and student engagement. This position also entails collaborating with various departments to lead operational excellence through data-driven initiatives and innovation. The Assistant Manager will ensure the seamless integration of technology in resident programs while optimizing processes to support student success and aligning with institutional goals.

KEY RESULT AREAS / RESPONSIBILITIES INCLUDES, BUT IS NOT LIMITED TO:

Responsibilities

• Innovation and Digitization
  • Identify, evaluate, and implement AI and technology solutions that improve operational efficiency, student engagement, and overall student experience.
  • Drive digital transformation initiatives, including platform integration, VR adoption, and app development, to enhance resident and operational experiences.
  • Monitor emerging trends in education technology, digital tools, and processes to align with the department’s vision.
  • Manage and execute the digitization of systems and processes at Taylor’s Residence to enhance operational efficiency.
  • Manage the implementation of digital learning platforms that provide access to online resources and tools.
• Data Analytics & Reporting
  • Analyze student performance data, satisfaction metrics, and operational data to provide actionable insights.
  • Utilize analytics tools such as Power BI to track project progress, monitor KPIs, and provide actionable insights for continuous improvement.
• Resident Success and Development
  • Support the delivery of the RISE Living Programme, especially on the intellectual wellbeing pillar, integrating technology to enhance residents’ academic success, digital literacy, and personal growth, unless otherwise directed by the Head of Student Success.
  • Lead monthly learning initiatives (e.g., Techbyte) by designing and conducting workshops for staff training focused on data analytics, AI tools, and innovative technologies.
  • Provide mentorship to support the adoption of new tools and methodologies.
  • Assist in the delivery of Service-Learning Programs assigned by the Head of Student Success, ensuring alignment with strategic objectives and maximising resident engagement.
• Project Management
  • Lead the planning, development, and execution of key departmental projects, ensuring alignment with timelines, deliverables, and strategic goals.
  • Coordinate with external vendors for the successful implementation of technology-based solutions.
  • Manage pilot testing phases and iterative feedback cycles to refine solutions before full-scale rollout.
• Operational Efficiency
  • Implement systems and processes that streamline operations, improve communication, and enhance resident satisfaction.
• Outcome Ownership
  • Take ownership of project outcomes, ensuring measurable impacts such as increased resident satisfaction, engagement, and operational productivity.
• Collaboration & Leadership
  • Collaborate with other departments to execute innovation, digital transformation, and data-driven initiatives, providing leadership and guidance on adopting and utilizing new tools.
• Strategic Planning & Execution
  • Develop and execute strategic plans to support digitalization and innovation initiatives.
  • Facilitate the smooth integration of new systems and tools with existing processes, ensuring operational efficiency improvements.
  • Support collaborative efforts with stakeholders to align initiatives with overall institutional goals.
• Communication and Outreach
  • Work with the Head of Student Success and the marketing department to promote innovation-related programs.
  • Monitor and enhance existing feedback mechanisms to gather input from staff and residents, ensuring continuous improvement of programs and services in alignment with departmental objectives.
• Other Responsibilities
  • Perform any other duties and responsibilities as assigned by Management from time to time to meet operational and strategic needs.

Qualifications

• Job Specifications
  • Minimum academic/professional qualification: Diploma or Degree in Data Science, Information Technology, Business Analytics, or any related discipline focused on digital tools, innovation, and analytics.
• Related experience
  • Minimum three (3) to five (5) years of experience in data analytics, digital transformation, or innovation-related roles, preferably in educational, residential, or organizational development environments.
  • Proven experience in managing technology-driven projects, including training staff or students on AI tools, data visualization, and automation processes.
• Competencies (knowledge, skills & abilities)
  • Self-driven and highly motivated individual who can work well in a team as well as independently with minimal supervision.
  • Must have good communication and interpersonal skills.
  • Proficient in Microsoft Office Suite as well as data analytics platforms (Power BI), and project management tools.
  • Capable of using SQL and Python for data processing, analysis, and automation, and able to integrate these skills into improving office workflows and decision-making.
  • Ability to work on own initiatives and to operate under tight schedules and timelines.
  • Ability to interact with and connect with youths, and to provide guidance, inspiration and be a mentor to them.
• Competencies (behavioural)
  • Good ethics & values, possess integrity & is trustworthy.
  • Must have passion for working with young people & be able to relate to them at all levels.
  • Pleasant personality with good interpersonal and communication skills
  • Has a good positive working attitude and is both able to work independently as well as with a cross-functional team across departments.
  • Ability to work in a fast-paced environment and be flexible in the working environment.