Assistant Manager, Flow Acquisition Monitoring, Investment Management Services M/F

CACEIS; Putrajaya; On-site; MYR 200,000 - 250,000; Full time

Job summary

A global investment management firm in Putrajaya is looking for an Assistant Manager to support daily operations in Flow Acquisition Monitoring. The role involves team coordination, troubleshooting operational issues, and ensuring compliance with regulations. Candidates should have a Bachelor's degree and 3-5 years of experience in financial services. This position offers a comprehensive rewards program and professional development opportunities.

Benefits

Performance-based bonuses

Flexible benefits

Competitive compensation

World-class training program

Qualifications

• 3-5 years of relevant experience in data operations or trade flow monitoring.
• At least 1-2 years in a senior analyst or lead support role.
• Experience in team coordination and mentoring.

Responsibilities

• Assist the Team Manager in overseeing daily operations.
• Coordinate team tasks including scheduling and leave management.
• Serve as the first point of escalation for operational issues.

Skills

Experience working in cross-functional teams

Exposure to incident management

Familiarity with trade lifecycle processes

Experience in data operations

Education

Bachelor's degree in Finance, Accounting, Business, Economics, Information Systems

Job description

Assistant Manager, Flow Acquisition Monitoring, Investment Management Services M/F

Job title Assistant Manager, Flow Acquisition Monitoring, Investment Management Services M/F

Contract type Permanent Contract

Job summary

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

The Assistant Team Manager, Flow Acquisition Monitoring Malaysia, supports the team lead in overseeing day-to-day operations, focusing on team coordination, task management, and operational efficiency. This role contributes to fostering a motivated and collaborative work environment, assisting in employee development and supporting team performance.

What will you do?

1. Production and Supervision
   • Assist the Team Manager in overseeing daily operations of the FAM team to ensure smooth and efficient workflows.
   • Coordinate and monitor team tasks, including shift scheduling, leave management, and capacity planning, to maintain adequate coverage and meet deadlines.
   • Support and guide team members through coaching, training, and knowledge sharing to enhance skills, performance, and development.
   • Maintain and update standard operating procedures (SOPs), process workflows, and ensure accurate documentation for operational continuity.
2. Monitoring and Escalation
   • Serve as the first point of escalation for operational issues within the team, assisting in timely identification and resolution of data flow anomalies.
   • Collaborate closely with IT, Data Engineering, Risk, Business units, and other stakeholders to resolve technical and operational challenges.
   • Assist in implementing and maintaining monitoring tools, alert systems, and exception handling workflows to support proactive issue detection.
   • Support regular reporting on team performance, operational metrics, incident trends, and KPIs to leadership for informed decision-making.
3. Risk Management
   • Promote a culture of continuous improvement by identifying inefficiencies and recommending solutions to reduce operational risks.
   • Ensure compliance with internal policies, regulatory requirements, risk management frameworks, and governance standards.
   • Assist in audit preparation and readiness by maintaining control documentation and supporting internal and external audit processes.

Supplementary Information

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

Geographical area Asia, Malaysia

Minimal education level Bachelor Degree / BSc Degree or equivalent

• Bachelor's degree in Finance, Accounting, Business, Economics, Information Systems or a related discipline.

Level of minimal experience 3-5 years

Experience

• 3 to 5 years of relevant experience in data operations, production support, or trade flow monitoring within financial services or a similar high-control environment.
• At least 1 to 2 years of experience in a senior analyst, team coordinator, or lead support role with exposure to supervisory responsibilities.

Required skills

What do you need to succeed?

• Experience working in cross-functional teams and collaborating with stakeholders such as Technology, Risk, Compliance, and Operations.
• Exposure to incident management, exception handling, and monitoring systems is highly beneficial.
• Familiarity with trade lifecycle processes, especially in a high-volume and time-sensitive environment, is preferred.
• Experience in data operations, trade lifecycle monitoring, or production support within financial services.
• Prior exposure to exception handling, data validation, and flow monitoring processes.
• Involvement in team coordination or acting as a senior analyst with mentoring responsibilities.
• Experience working with cross-functional teams (e.g., IT, Risk, Operations).
• Familiarity with incident escalation and basic control/risk frameworks.