Assistant Manager, ePension Operations (HK Support)

iFAST Global Hub AI Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial services organization in Kuala Lumpur is seeking an Assistant Manager for ePension Operations. This role involves establishing the infrastructure for pension administration, implementing operational frameworks, and overseeing daily operations to ensure efficiency. The ideal candidate will have at least 3 years of operations experience, including 1 year in a managerial role, and must communicate effectively in English and Mandarin/Cantonese. A competitive remuneration package and various employee perks are included.

Benefits

Employee Share Options / Performance Shares

0% sales charge for unit trust

Free snacks and beverages

Access to relaxation room

Participation in yearly activities

Comprehensive insurance coverage

Monthly sports allowance

Free training providers

21 days of annual leave

Annual salary review and yearly bonus

Qualifications

• At least 3 years of experience in operations.
• Minimum of 1 year in a managerial role.
• Excellent command of spoken and written English and Mandarin/Cantonese.

Responsibilities

• Assist in establishing the infrastructure for pension administration.
• Design and implement the operational framework for the ePension digital platform.
• Oversee daily operations to maintain efficiency.

Skills

Strong analytical skills

Interpersonal skills

Communication skills

Ability to multitask

Attention to detail

Education

Process diploma or degree in Finance and Banking related field

Job description

Assistant Manager, ePension Operations (HK Support)

Assist in establishing the infrastructure for pension administration.

Design and implement the operational framework for the ePension digital platform.

Ensure all operational activities align with relevant regulations and guidelines.

Collaborate with both external and internal project owners and stakeholders to guarantee the delivery of high‑quality results.

Oversee daily operations to maintain efficiency by closely monitoring workflow processes.

Track process productivity to ensure Service Level Agreements (SLAs) are met.

Ensure the team consistently delivers high‑quality service by meeting established SLAs.

Provide guidance and coaching to team members on technical skills.

Regularly update the team, ensuring they are informed of individual and departmental performance goals and achievements.

Qualifications

• At least 3 years of experience in operations.
• Minimum of 1 year in a managerial role.
• Ability to multitask, manage time efficiently, work under pressure, and meet strict deadlines while maintaining attention to detail in a fast‑paced environment.
• Strong analytical, interpersonal, and communication skills.
• Excellent command of spoken and written English and Mandarin/Cantonese to effectively communicate with Mandarin/Cantonese‑speaking internal or external parties.
• Process diploma or degree in Finance and Banking related field.
• Willingness to work on Malaysia public holidays, following the Hong Kong public holiday schedule.
• 5.5‑day work week: Monday to Friday (full day) and Saturdays (half day).
• 100% work in office. Able to work on shift arrangement.

Perks and Benefits

• Employee Share Options / Performance Shares: The company introduced the Share Options / Performance Shares Plan to recognize employees' contributions and achievements in the growth of the company.
• Investment: 0% sales charge for unit trust & 50% staff rebate on front end charges for stocks and ETFs if you invest through our platform.
• Snacks & Beverages: Enjoy a variety of snacks and drinks from vending machines, including fresh‑brewed espresso, Americano, and more from the coffee machine. Additionally, we have a weekly Breakfast Day and Fruits Day!
• Relaxation: Access to a relaxation room equipped with massage chairs at all times to help you relieve tiredness and stress.
• Yearly Activities: Participation in outdoor activities, celebrations during festive seasons, and more exciting events!
• Remuneration Package: Competitive salary packages that are well above market rates for those with the right potential.
• Annual Salary Review and Yearly Bonus: Both processes will be conducted depending on the company's performance and individual work performance.
• Coverage: Comprehensive insurance along with Medical, Dental & Optical coverage.
• Allowances: Monthly sports allowance, Enjoy yearly department gatherings, and welcome lunches for new staffs.
• Training: Benefit from free external and internal training providers, ensuring continuous learning and development.
• Annual Leave: Entitlement to 21 days of annual leave.

These benefits are designed to enhance your overall well‑being and ensure a rewarding working experience with us.

Application Questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What’s your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Which of the following Microsoft Office products are you experienced with?
• Are you available to work outside your usual hours when required? (eg. weekends, evenings, public holidays)
• Are you available for shift work?
• How would you rate your Mandarin language skills?
• How much notice are you required to give your current employer?