Assistant Manager, ePension Operations (HK Support)

iFAST Global Hub AI; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial services company located in Kuala Lumpur is seeking an Assistant Manager for ePension Operations. In this role, you will establish infrastructure, design operational frameworks, and ensure compliance with regulations. You will lead a team, oversee daily operations, and provide guidance to members. Ideal candidates possess at least 3 years of operations experience, with a minimum of 1 year in a managerial role. Strong communication and analytical skills are essential, with proficiency in English required. Competitive benefits and a 5.5-day work week offered.

Benefits

Employee Share Options / Performance Shares

0% sales charge for unit trust & staff rebate

Snacks & Beverages

Access to relaxation room

Yearly outdoor activities

Competitive salary packages

Annual Salary Review and Yearly Bonus

Comprehensive insurance coverage

Monthly sports allowance

Free training providers

21 days of annual leave

Qualifications

• At least 3 years of experience in operations.
• Minimum of 1 year in a managerial role.
• Excellent written and verbal proficiency in English.

Responsibilities

• Assist in establishing the infrastructure for pension administration.
• Design and implement the operational framework for the ePension digital platform.
• Oversee daily operations to maintain efficiency.

Skills

Multitasking

Analytical skills

Interpersonal skills

Communication skills

Attention to detail

Education

Diploma or Degree in Finance and Banking

Job description

Assistant Manager, ePension Operations (HK Support)

Assist in establishing the infrastructure for pension administration.

Design and implement the operational framework for the ePension digital platform.

Ensure all operational activities align with relevant regulations and guidelines.

Collaborate with both external and internal project owners and stakeholders to guarantee the delivery of high-quality results.

Oversee daily operations to maintain efficiency by closely monitoring workflow processes.

Track process productivity to ensure Service Level Agreements (SLAs) are met.

Ensure the team consistently delivers high-quality service by meeting established SLAs.

Provide guidance and coaching to team members on technical skills.

Regularly update the team, ensuring they are informed of individual and departmental performance goals and achievements.

Requirements

At least 3 years of experience in operations is required.

Minimum of 1 year in a managerial role.

Ability to multitask, manage time efficiently, work under pressure, and meet strict deadlines while maintaining attention to detail in a fast-paced environment.

Strong analytical, interpersonal, and communication skills.

Excellent written and verbal proficiency in English is required. The ability to read or communicate in Mandarin and/or Cantonese is a plus point.

Process diploma or degree in Finance and Banking related field.

Willingness to work on Malaysia public holidays, following the Hong Kong public holiday schedule.

5.5-day work week: Monday to Friday (full day) and Saturdays (half day).

100% work in office. Able to work on shift arrangement.

Perks and Benefits

• Employee Share Options / Performance Shares: The company introduced the Share Options / Performance Shares Plan to recognize employees' contributions and achievements in the growth of the company.
• Investment: 0% sales charge for unit trust & 50% staff rebate on front end charges for stocks and ETFs * if you invest through our platform.
• Snacks & Beverages: Enjoy a variety of snacks and drinks from vending machines, including fresh-brewed espresso, Americano, and more from the coffee machine. Additionally, we have a weekly Breakfast Day and Fruits Day!
• Relaxation: Access to a relaxation room equipped with massage chairs at all times to help you relieve tiredness and stress.
• Yearly Activities: Participation in outdoor activities, celebrations during festive seasons, and more exciting events!
• Remuneration Package: Competitive salary packages that are well above market rates for those with the right potential.
• Annual Salary Review and Yearly Bonus: Both processes will be conducted depending on the company's performance and individual work performance.
• Coverage: Comprehensive insurance along with Medical, Dental & Optical coverage.
• Allowances: Monthly sports allowance, Enjoy yearly department gatherings, and welcome lunches for new staffs.
• Training: Benefit from free external and internal training providers, ensuring continuous learning and development.
• Annual Leave: Entitlement to 21 days of annual leave.

These benefits are designed to enhance your overall well-being and ensure a rewarding working experience with us.