Assistant Manager, Customer & Agent Service Centre, Alor Setar

Great Eastern; Alor Setar; On-site; MYR 70,000 - 90,000; Full time

Job summary

A top insurance company in Alor Setar, Malaysia, is looking for an experienced Assistant Manager for its Customer & Agent Service Centre. In this managerial role, you will be responsible for leading the branch in meeting operational goals and delivering exceptional customer service. The ideal candidate should have a recognized degree, 3-5 years' experience in the insurance industry with supervisory experience, and strong leadership and communication skills. If you are proactive and dedicated to customer satisfaction, we want to hear from you.

Qualifications

• Minimum 3-5 years’ experience in the insurance industry.
• Minimum 2 years’ experience in supervisory level.
• Excellent leadership and communication skills.

Responsibilities

• Ensure compliance for service turnaround time and quality objectives.
• Supervise and train customer service staff.
• Delegate work to customer service officers.

Skills

Leadership

People management

Communication

Problem-solving

Strategic thinking

Business management

Project management

Microsoft Office proficiency

Education

Recognised degree in Management, Insurance, Business Studies, or related fields

Job description

Assistant Manager, Customer & Agent Service Centre, Alor Setar

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement – from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance.

Integrity, Initiative, and Involvement is what guides us. It is what makes us do the right thing, take the lead, and choose ‘we’ over ‘me’. Our mission is to make life great for our customers because we understand what matters most to them, and we know how to help them protect it.

As a purpose-driven organisation committed to providing the best service and support to our policyholders, we are seeking an experienced insurance professional to join our team as Head, Customer & Agent Service Centre in our Alor Setar Branch (Kedah). In this management role, you will lead the Branch in achieving its operational goals and objectives to ensure it is in line with the organisation’s vision and mission towards providing exceptional customer service.

The Role:

• Ensure compliance in meeting deadlines and service turnaround time (TAT)
• Ensure compliance for overall branch adherence to Quality Objectives and Service Turn Around Time (TAT), Organisation's Policies and Guidelines and Branch Operational Guide (BOG)
• Delegation of work to Customer Service Officers (CSO)
• Supervise and train all staff in new procedures, guidelines and product knowledge
• Plan manpower and resources within the section during peak business hours
• Other responsibilities entailed

The Person:

• Possess a recognised degree in any discipline, preferably in Management, Insurance, Business Studies, Administration or related fields, or ACS, ACII, AMII, AII or equivalent
• Has minimum 3-5 years’ experience in insurance industry, and minimum 2 years’ experience in supervisory level
• Excellent leadership, people management and communication skills
• Strong problem solving and strategic thinking skills
• Good business management and project management skills
• Proficient in Microsoft Office

Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants shall receive a fair and equal consideration for employment.