ASSISTANT MANAGER-BUSINESS DEVELOPMENT

Mahsa Hospital; Batu 14 Hulu Langat; On-site; MYR 70,000 - 100,000; Full time

Job summary

A leading healthcare facility in Malaysia is seeking a professional to manage medical tourism and corporate healthcare services. The role involves developing international medical tourism markets, coordinating patient logistics, and maintaining corporate client relationships. Ideal candidates should have a Bachelor’s degree, relevant experience in healthcare sales, and strong communication skills. This opportunity is situated in Batu 14 Hulu Langat, offering a chance to work in a dynamic healthcare environment.

Qualifications

• 3–6 years of experience in hospital business development.
• Prior experience in medical tourism or corporate healthcare sales.
• Experience in a multi-specialty or tertiary care hospital is desirable.

Responsibilities

• Develop and manage international medical tourism markets.
• Build relationships with overseas medical tourism facilitators.
• Generate and convert international patient leads.
• Coordinate treatment plans and logistics for patients.
• Ensure a seamless patient experience.

Skills

Hospital operations understanding

Medical tourism processes knowledge

Excellent communication skills

Negotiation skills

Stakeholder management skills

Result-oriented approach

Education

Bachelor’s degree in Business Administration or related field

MBA / PG Diploma in Healthcare or Hospital Management preferred

Job description

Key Responsibilities

Medical Tourism – Hospital Business

• Develop and manage international medical tourism markets for the hospital across targeted regions.
• Build relationships with overseas medical tourism facilitators, referral doctors, embassies, and international agencies.
• Generate and convert international patient leads in coordination with the International Patient Services (IPS) team.
• Coordinate with clinical departments to arrange treatment plans, cost estimates, visas, travel, and accommodation support.
• Ensure seamless patient experience from inquiry to post-treatment follow-up.
• Represent the hospital at international roadshows, health camps, exhibitions, and conferences.

Corporate Client & Insurance Tie-ups

• Identify and onboard corporate clients for employee healthcare services, annual health checkups, and treatment packages.
• Develop and manage empanelment with corporates, TPAs, and insurance companies.
• Negotiate pricing, SLAs, credit terms, and service agreements with corporate and insurance partners.
• Manage existing corporate accounts to ensure retention, utilization, and revenue growth.
• Coordinate with billing and insurance desks to ensure smooth cashless and credit processes.

Relationship Management & Internal Coordination

• Act as a single point of contact for international patients and corporate clients.
• Coordinate with doctors, nursing teams, billing, admissions, and operations to ensure timely service delivery.
• Address patient and corporate escalations promptly and ensure high satisfaction levels.

Marketing & Promotion

• Support hospital marketing initiatives related to medical tourism and corporate healthcare.
• Assist in creating hospital presentations, proposals, and marketing collaterals.
• Collaborate with digital marketing teams for international and corporate outreach campaigns.

Reporting, Compliance & Quality

• Track and report performance metrics such as patient volumes, revenue, lead conversions, and corporate utilization.Maintain accurate records of international patients, corporate clients, and empanelment details.
• Ensure compliance with hospital policies, healthcare regulations, NABH/JCI standards, and medical tourism guidelines.
• Uphold patient confidentiality and ethical healthcare practices.

Key Skills & Competencies

• Strong understanding of hospital operations and healthcare delivery.
• Knowledge of medical tourism processes, corporate empanelment, and insurance coordination.
• Excellent communication, negotiation, and stakeholder management skills.Ability to work closely with clinicians and hospital administration.
• Result-oriented, patient-focused, and detail-driven approach.
• Willingness to travel domestically and internationally as required.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Healthcare Management, Marketing, or related field.
• MBA / PG Diploma in Healthcare or Hospital Management preferred.
• 3–6 years of experience in hospital business development, medical tourism, or corporate healthcare sales.
• Prior experience in a multi-specialty or tertiary care hospital is highly desirable.