Assistant Manager, Building

FIVE SENSES Experience Suite; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A hospitality management company in Kuala Lumpur is seeking a Property Manager to oversee daily operations of serviced accommodations. Responsibilities include coordinating maintenance, managing guest communications, and ensuring compliance with regulations. The ideal candidate should have a Diploma or Degree in Facilities Management and at least 3–5 years of relevant experience. Strong leadership and budgeting skills are essential, along with the ability to enhance guest relations. Benefits include a parental allowance and medical claims.

Benefits

Parental Allowance

Bonus & Allowance

Unlimited Office Pantry Supply

Medical Claim

Car Subsidy

Qualifications

• Minimum 3–5 years of experience in building or facilities management.
• Knowledge of building maintenance and safety regulations.
• Vendor and contractor management experience.

Responsibilities

• Overseeing and managing properties with at least 80 units.
• Coordinating regular maintenance and repairs.
• Managing communications and ensuring guest satisfaction.

Skills

Strong leadership and team management skills

Excellent problem-solving skills

Communication skills

Customer service skills

Proficiency in building management systems

Budgeting and cost-control skills

Education

Diploma/Degree in Facilities Management or related field

Tools

Property management software

MS Office

Job description

Qualifications and Experience

• Diploma/Degree in Facilities Management, Building/Property Management, Hospitality Management, or related field.
• Minimum 3–5 years of experience in building or facilities management (experience in hospitality, serviced apartments, Airbnb operations, or hotels is preferred).
• Knowledge of building maintenance, safety regulations, and hospitality service standards.
• Strong leadership and team management skills (housekeeping, maintenance, security, and front desk teams).
• Ability to oversee daily building operations, facilities, and tenant/guest satisfaction.
• Solid understanding of health & safety, fire safety, and statutory compliance for commercial/hospitality properties.
• Vendor and contractor management experience.
• Budgeting and cost-control skills for building maintenance and operations.
• Excellent problem-solving, communication, and customer service skills.
• Proficiency in building management systems, MS Office, or property management software.

Skills and Competencies

• Strong leadership and team management skills (housekeeping, maintenance, security, and front desk teams).
• Ability to oversee daily building operations, facilities, and tenant/guest satisfaction.
• Solid understanding of health & safety, fire safety, and statutory compliance for commercial/hospitality properties.
• Vendor and contractor management experience.
• Budgeting and cost-control skills for building maintenance and operations.
• Excellent problem-solving, communication, and customer service skills.
• Proficiency in building management systems, MS Office, or property management software.

Responsibilities

You are responsible for overseeing and managing properties undertaken by the company with a total minimum number of 80 units. This role involves a variety of tasks to ensure that the properties are well-maintained, guests have a positive experience, and the properties remain profitable.

Property Management

• Maintenance and Repairs: Coordinating regular maintenance and addressing any repair needs promptly to keep the property in top condition.
• Cleaning: Scheduling and overseeing cleaning services between guest stays to ensure the property is always guest ready.
• Inventory Management: Ensuring the property is stocked with necessary supplies such as toiletries, kitchen essentials, and other amenities.

Guest Relations

• Communication: Managing all communications with guests, including responding to inquiries, providing check-in instructions, and addressing any issues during their stay.
• Check-In/Check-Out: Facilitating smooth check-ins and check-outs, sometimes involving key exchanges or digital lock setups.
• Hospitality Services: Enhancing guest experience by offering personalized services such as local recommendations or arranging additional services like airport transfers.

Marketing, Guest Satisfaction and Reviews

• Market Strategy, Engage Additional Service Providers & Encourage Return Guest: Utilizing various marketing channels and promotions to increase property visibility and booking rates.
• Listing Creation and Optimization: Writing and updating property descriptions, taking professional photos, and setting competitive pricing strategies.
• Review Management: Monitoring and responding to guest reviews to maintain a high rating and positive reputation.

Financial Management, Technology and Systems Management

• Financial Reporting & Payment Processing: Keeping detailed records of income and expenses, preparing financial reports, and ensuring profitability. Handling guest payments, security deposits, and refunds.
• Reservation Systems & Automation Tools: Using property management software to manage bookings, availability, and guest communications. Implementing tools for automating tasks such as messaging, pricing adjustments, and review requests.

Compliance and Regulations

• Permits, Licenses and Legal Requirements: Obtaining and maintaining necessary permits and licenses for operating a short-term rental. Ensuring the property complies with local laws and regulations, including zoning laws, health and safety standards, and tax obligations.

Human Resource and Standard Operating Procedures

• Staff Arrangement, Hiring and Training: Ensure there are sufficient building employees and labour with the necessary skill, knowledge and ability to run the building accommodation as per required by the company.

Crisis Management

• Emergency Handling & Conflict Resolution: Being prepared to handle emergencies such as property damage, guest disputes, or urgent maintenance issues. Managing any conflicts or complaints from guests or neighbours effectively and professionally.

Benefits

• Parental Allowance
• Bonus & Allowance
• Unlimited Office Pantry Supply
• Medical Claim
• Car Subsidy