Assistant Manager, Branch Operation

CARSOME; Malacca City; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading automotive services company in Malacca is seeking an Operations Manager to oversee the Experience Center's administrative operations. The successful candidate will develop strategies for operational improvements, ensure compliance in processes, and manage training of Financial Admins. A Bachelor's Degree in a relevant field and 5 years of experience, particularly in the banking industry, are essential. Strong skills in problem-solving, communication, and multitasking are required for this role.

Qualifications

• 5 years of related working experience in operations.
• Experience in HP banking industry preferred.
• Able to work independently with minimal supervision.

Responsibilities

• Manage operational matters at the Experience Center.
• Develop strategies for process improvement in branch operations.
• Ensure compliance and accuracy in data entry.
• Train Branch Financial Admins to meet service levels.
• Track loan applications and follow up with banks.

Skills

Problem-solving skills

Attention to detail

Interpersonal skills

Communication skills

Ability to multitask

Education

Bachelor's Degree or Professional Qualification in Accounting/Finance/Business/Economics

Tools

Microsoft Office Applications

Job description

About You

You will be responsible for the administrative operational matters at your designated Experience Center whilst directly reporting to the Branch Manager and dotted line reporting to the Country Retail Operations. Your accountability encompasses managing your direct reports namely the Branch Financial Admin [BFA] and not limited to co-support the retail operational aspects of the Experience Centers.

Your Day-to-Day

• Develop strategies and action plans for Branch Operation process improvement.
• Track Customer’s Orders collectively together with CARSOME Consultants and Branch Financial Admins to ensure their booking [both Online &Offline] translates to Delivery.
• Monitor and track the In-Processing activities from Loan Applications up until Disbursements.
• Train and develop Branch Financial Admins [BFA] to perform their assigned tasks, meeting TAT & SLA throughout the booking activities.
• Enforcing Data Compliance and Data Accuracy within CMS for all entries made by Branch Financial Admins [BFA].
• Liaise on Fleet movement for booked inventory between Experience Centers
• Follow-up and liaise with Marketing Officers from FI/Banks regarding status of Loan Submissions including Disbursements.
• Collecting Cash Payments appropriately via Credit Card or Debit Card by following up to perform Bank Settlements on FI/Banks Terminals.
• Ensure retail operation processes are executed and adhering to Retail SOP.
• CMS Processes to be regulated and strictly performed according to Objectives and Key Results [OKR]
• Prepare PR/PO for invoices charged by Panel Vendors to despatch to Finance Department.
• Co-manage custodian of Petty Cash Management to capture all branch’s expenses and reimbursements towards bills submitted.
• Consistently encourage automation by submissions of Loan using Banks’ e-dealers/e-portals
• Advocate usage & tracking of Vouchers and CMS Discounts
• Perform E-Auto Transfers to complete Ownership Transfer when necessary.
• Ensure all reports required by Management are produced in timely & accurate manner.
• Involve in any other Company’s activities as assigned.

Your Know-How

• Bachelor's Degree or Professional Qualification in the relevant discipline
• (Accounting/Finance/Business/Economics)
• 5 years of related working experience
• Proficient in Microsoft Office Applications
• Able to work independently with minimal supervision.
• Good problem-solving skills and pay attention to details.
• Ability to multitask and work as a team to support staff and colleagues.
• Good interpersonal and communication skills
• Experience in HP banking industry