Assistant Guest Relation Manager

Hilton Worldwide, Inc.; Petaling Jaya; On-site; MYR 40,000 - 55,000; Full time

Job summary

A global hospitality company seeks an Assistant Guest Relation Manager to oversee Front Office operations, ensuring exceptional Guest experiences. Key responsibilities include managing team performance, maximizing room occupancy, and implementing operational improvements. Candidates should have supervisory experience in the hotel sector, strong IT skills, and a commitment to customer service. This role provides a unique opportunity to contribute to a renowned brand dedicated to excellence in hospitality.

Qualifications

• Previous supervisory experience in Guest Services within the hotel or leisure sector.
• High level of IT proficiency and commercial awareness.
• Excellent interpersonal and communication skills.

Responsibilities

• Assist with overseeing the Front Office operation to maintain high standards.
• Seek Guest feedback to make operational improvements.
• Maximize room occupancy at best rates through upselling techniques.

Skills

Supervisory experience in Guest Services

IT proficiency

Commercial awareness

Leadership skills

Interpersonal skills

Communication skills

Ability to work under pressure

Flexibility

Job description

Job Description

Assistant Guest Relation Manager (HOT0C926)

Job Number

HOT0C926

Work Locations

Hilton Petaling Jaya Hotel No 2 Jalan Barat Petaling Jaya 46200

An Assistant Guest Relation Manager supports the Front Office Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?

• Assist with the overseeing of the entire Front Office operation to maintain high standards
• Seek Guest feedback and make operational improvements
• Ensure regular and important Guests are recognized and that the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximize room occupancy at best rates and use up‑selling techniques to promote hotel services and facilities
• Set Reception departmental targets and objectives, work schedules, budgets, policies and procedures
• Monitor the appearance, standards and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Manage staff performance issues in compliance with company policies and procedures
• Assist in the recruiting, managing, training and developing the Reception Team
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Assist with other departments, as necessary

What are we looking for?

Assistant Guest Relation Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous supervisory experience in Guest Services within the hotel / leisure / retail sector
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!