Assistant Director of Events

Sheraton Hotels & Resorts; Johor Bahru; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading global hospitality brand is seeking an Event Management professional to assist in executing property events at Sheraton Johor Bahru. The ideal candidate will have a strong background in event management, food and beverage, and customer service. This role involves ensuring smooth operations, maximizing financial performance, and meeting brand standards. If you are passionate about delivering exceptional guest experiences within a collaborative team environment, we encourage you to apply.

Qualifications

• High school diploma or GED; 3 years experience in event management.
• 2-year degree in Hotel Management; 1 year experience in event management.

Responsibilities

• Assist in execution of property events for seamless turnover.
• Research and analyze competition for event management.
• Ensure compliance with food handling standards.

Skills

Event management

Food and beverage knowledge

Sales and marketing skills

Customer service

Education

High school diploma or GED

2-year degree in Hotel Management or related fields

Job description

Additional Information

Job Number 25199781

Job Category Event Management

Location Sheraton Johor Bahru, 05-01A Menara SKS Jalan Storey, Johor Bahru, Malaysia, 80300

Schedule Full Time

Located Remotely? N

Position Type Management

Job Summary

The position assists in the execution of all property events with a seamless turnover from sales to operations and back to sales. Ensures the team meets the brand’s target customer needs, ensures employee satisfaction, focuses on growing event revenues and maximizes the financial performance of the department. Assists in the development and implementation of property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.

Candidate Profile

Education And Experience

• High school diploma or GED; 3 years experience in the event management, food and beverage, sales and marketing, or related professional area.
• 2‑year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Assisting in Managing Event Management Operations and Budgets

• Researches and analyzes new products, pricing and services to assess the competition.
• Reviews scheduled events and troubleshoots potential challenges or conflicts.
• Ensures the property is apprised of all groups that will impact property operations.
• Works with the culinary team to ensure compliance with food handling and sanitation standards.
• Assists with the oversight of Event Operations including Banquets, Event Services and Event Technology.
• Assists with the oversight of the event planning team (BEO/Resume writers).
• Ensures meeting spaces and corresponding key areas are cleaned and maintained.
• Ensures furniture and equipment are maintained and inventory levels are kept in accordance with corporate guidelines.
• Assists in the execution of brand service initiatives in event management areas.

Managing Profitability

• Introduces ideas to the leadership team to enable the property to remain competitive.
• Encourages calculated risk‑taking to generate incremental revenue and deliver excellent guest service.
• Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and increase additional revenue opportunities for the property.

Ensuring Exceptional Customer Service

• Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
• Consults with customers to determine objectives and requirements for events such as meetings, conferences, and conventions.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place.’ In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.