Assembly & Technical Support Technician / Engineer

GDT Surface Technology Sdn Bhd; Permatang Pauh; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading technology firm in Malaysia is seeking an Assembly & Technical Support Technician/Engineer to manage product maintenance and provide technical support. The role involves hands-on assembly tasks, conducting quality checks, and troubleshooting. Candidates should have a relevant engineering qualification and strong communication skills. Fresh graduates are welcome to apply. This position offers permanent employment opportunities, revenue-based commissions, and career advancement prospects.

Benefits

Career growth prospects

Revenue-based sales commission

Annual performance bonus

Overseas training trips

Qualifications

• Must possess relevant educational qualifications in engineering.
• 1-2 years of working experience in an engineering role is preferred.
• Fresh graduates are encouraged to apply.

Responsibilities

• Maintain and correct sold products.
• Provide onsite technical support.
• Conduct quality checks and troubleshoot assembly errors.
• Support machine testing and apply welding techniques.

Skills

Analytical skills

Problem-solving skills

Communication skills

Electrical procedures familiarity

Mechanical procedures familiarity

Welding techniques

Customer service skills

Education

Certificate, Diploma or Degree in Mechatronics / Electrical & Electronics Engineering

Tools

Torque screwdriver

Force gauge

Measuring tools

Job description

Assembly & Technical Support Technician / Engineer

Responsibilities

• Responsible for the maintenance and correction of products that have been sold
• Provide onsite corrective and preventive maintenance as well as other after-sales technical support solutions
• Interact with customers to provide information and procedures to address the inquiries, concerns and requests to their products and services
• Work outside of the company premises and must be able to work without any direct supervision
• Regular travel is frequent as need to handle in-house or off-site maintenance jobs
• Excellent analytical and problem‑solving skills must be possessed by all engineers
• Must be familiar with all parts of the product as well as familiarity with electrical or mechanical procedures that may have effect on the products being purchased
• Support machine testing and skilfully apply welding techniques for related assembly and repair tasks
• Must have excellent communication skills both written and verbal to relay the problem and solution to customers and management

Detailed Responsibilities

• Perform hands‑on assembly of sub‑assemblies, parts, and machinery based on technical documentation using proper tools
• Conduct quality checks on own and team assemblies to ensure compliance with standards
• Troubleshoot, analyse, and resolve assembly errors, performing rework when necessary
• Handle heavy modules/equipment safely with appropriate tools and ergonomic practices
• Perform housekeeping, organize tools, and maintain work areas according to 5S and safety standards
• Support testing of machines and assemblies using available test equipment (e.g., force gauge, torque screwdriver, measuring tools)
• Collaborate with QA, R&D, and related departments to address issues and improve processes
• Ensure proper documentation of assembly work, testing, and parts handling (including returns of excess parts and RMA reporting)
• Participate in acceptance tests (IAT/FAT) and provide feedback on assembly improvements
• Assist in the development of SOPs and procedural documents as part of continuous improvement
• Respond to customer complaints
• Evaluate and resolve problems of the customer
• Assist in installing the equipment
• Analyse, inspect and review findings to determine the solution to the problem that the customer demands
• Offer customer training for the product
• Repair, test and maintain equipment
• Monitor performance of the product
• Maintain product manuals
• Provide customers with regular reports and feedback on their service requests
• Develop and maintain relations with customers
• Make recommendations to maintenance technicians
• Offer feedback on product development, features and functions to our supplier/principals
• Candidate must have good communication skills, problem‑solving skills, analytical, leadership & positive attitude
• Must be able to work independently
• Required to work overtime, on‑call and on weekend or public holidays as needed
• Work in shifts or outside normal hours if required

Education Background

• Candidate must possess at least a Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree or equivalent of Mechatronics / Electrical & Electronics engineering or equivalent

Working Experience

• Have at least 1‑2 years of related working experience in engineering field
• Fresh graduates are welcome to apply

Reasons For Joining

• You will have numerous opportunities to travel overseas and meet new people to expand your network.
• You will have ample room to utilize your English & Mandarin language proficiency to demonstrate your strong communications skills.
• You will have many chances to exhibit your independence in completing tasks as well as collaborate with many talented people in a team project.
• You will have high probability to achieve career advancement by exhibiting exceptional leadership qualities, strong communication skills, effective interpersonal skills, excellent presentation skills, exemplary analytical mind & strong desire for success.
• Permanent position with career growth prospects.
• Revenue‑based sale commission and annual performance bonus
• Overseas trip for training, conferences and other.