Area Retail Assistant Manager

Mastering Group; Klang City; On-site; MYR 48,000 - 60,000; Full time

Job summary

A leading F&B outlet in Klang City seeks an experienced F&B professional to oversee daily operations, maintain product quality, and ensure excellent customer service. Responsibilities include managing outlet staff, conducting quality control, and achieving sales targets. Ideal candidates have prior experience in F&B operations, strong Mandarin communication skills, and the ability to work flexible hours. Join a dynamic team dedicated to providing outstanding service and quality products.

Qualifications

• Prior experience in Food & Beverage outlet operations is required.
• Basic computer skills; able to use Microsoft Excel and PowerPoint.
• Able to communicate in Mandarin effectively.

Responsibilities

• Maintain the highest standards of product quality and customer service.
• Prepare and brew beverages according to in-house recipes.
• Conduct quality control checks for consistency in taste.

Skills

Food & Beverage outlet operations

Microsoft Excel

Microsoft PowerPoint

Mandarin communication

English communication

Bahasa Malaysia communication

Job description

At HUMAN FUEL, we believe our outlet partners are the bloodline of the company. As front-liners, they play a key role in delivering excellent products and services that meet the needs of our customers.

We are looking for an experienced F&B professional who understands daily outlet operations and is passionate about quality, teamwork, and customer experience.

Key Responsibilities

• Maintain the highest standards of product quality and customer service at all times.

• Prepare and brew beverages according to HUMAN FUEL’s in-house recipes.

• Conduct quality control checks to ensure consistency in taste and presentation.

• Forecast sales, set outlet sales targets, and implement action plans to achieve them.

• Plan and manage outlet manpower, including preparing weekly staff schedules.

• Source, recruit, and train new outlet staff to meet operational needs.

• Manage inventory levels to ensure sufficient stock for daily operations.

• Handle all outlet transactions, including cash, card, and e-wallet payments, ensuring accuracy and proper cash handling.

• Monitor outlet costing and expenses (raw materials, labour, utilities) to meet profitability targets.

• Ensure outlet operations follow standard operating procedures (SOPs) at all times.

• Deliver excellent customer experience and handle customer feedback or complaints professionally.

• Maintain outlet cleanliness, hygiene, and equipment, and arrange maintenance when required.

• Actively participate in daily operations, including beverage preparation, cashier duties, and other outlet-related tasks.

Requirements

• Prior experience in Food & Beverage outlet operations is required.

• Basic computer skills; able to use Microsoft Excel, PowerPoint, and related software.

• Able to communicate in Mandarin to effectively communicate with Mandarin-speaking clients, basic communication skills in English and Bahasa Malaysia.

• Possess own transportation.

• Willing to travel when required.

• Able to work shifts, weekends, and public holidays.