Area Manager, Operations

Universal Traveller Shop Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail company in Kuala Lumpur is seeking an experienced retail operations manager to oversee multiple outlets. Responsibilities include managing daily operations, recruiting and developing a sales team, monitoring performance, and ensuring high customer service standards. Ideal candidates have at least 5 years of experience in retail operations and possess strong leadership and communication skills. Willingness to work retail hours and travel is required.

Qualifications

• Minimum SPM Certificate or Diploma in Business/Retail Operation.
• At least 5 years of experience in retail operations.
• Excellent communication and interpersonal skills.

Responsibilities

• Responsible for daily operations of multiple outlets.
• Select and develop an effective sales team.
• Monitor performance and ensure meeting revenue goals.

Skills

Communication skills

Leadership

Problem-solving

Business acumen

Education

SPM Certificate

Diploma in Business / Retail Operation

Job description

Responsible for the several outlets’/counters’ daily operation. e.g. sales, marketing strategy, stock management, merchandise, manpower etc to meet company’s sales goals.

To select, recruit, and develop an effective sales team to achieve Company sales targets through excellent customer service.

To manage fairs/exhibitions’ setup and tear down until its success.

Responsible for new outlet/counter opening, set up, and preparation.

To monitor outlets/counters performance and ensure its meeting revenue goals.

To monitor and ensure stock inventory is always available.

Oversee day-to-day operations of the designated outlets/consignment counters.

Ensure high standards of customer service across all locations.

Various ad hoc tasks as assigned by the Management from time to time.

Job Requirements

• Min. SPM Certificate, Diploma in Business / Retail Operation or related field of study.
• At least 5 years of Retail Operation experience in handling several outlets/ consignment counters.
• Excellent communication and interpersonal abilities.
• Possess good leadership and problem‑solving skill.
• Good business acumen.
• Willing to work under retail hour.
• Willing to work during weekend.
• Willing to travel and possess own transport.