Area Manager, Johor

Suez Top Venture Sdn Bhd; Johor Bahru; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading restaurant group is seeking an experienced Area Manager to oversee multiple outlets in Johor Bahru. The ideal candidate has over 5 years in retail or food service, with strong operations and people management skills. This role involves driving growth, achieving customer satisfaction KPIs, and ensuring operational excellence. A competitive salary and comprehensive benefits package, including medical coverage and bonuses, are offered.

Benefits

Annual Leave

Medical and Hospitalisation Leave

SOCSO

EPF

EIS

Annual Bonus

Medical Insurance

Training Provided

Allowance Provided

Performance Bonus

Staff Meal

Qualifications

• Minimum 5 years of relevant experience in the role, preferably within retail or food service.
• Strong operational and people management capabilities.
• Excellent problem-solving and decision-making skills.

Responsibilities

• Manage and oversee multiple restaurant outlets.
• Drive and achieve team KPIs in customer satisfaction and sales performance.
• Develop strategies to increase sales and improve customer experience.
• Provide strong leadership and support to store managers.
• Budgeting, financial management, and cost control responsibilities.

Skills

Operational management

People management

Problem-solving

Decision-making

Market knowledge

Bilingual (English and Bahasa Malaysia)

Job description

Qualifications

• Minimum 5 years of relevant experience in the role, preferably within the retail or food service industry.
• Candidates with prior experience in the F&B or restaurant sector will have an added advantage.
• Strong operational and people management capabilities, with the ability to lead, motivate, and inspire a diverse team of store managers.
• Excellent problem‑solving and decision‑making skills, with a strong emphasis on continuous improvement.
• Good knowledge of local market conditions and the ability to adapt strategies accordingly.
• Proficient in both spoken and written English and Bahasa Malaysia; ability to communicate in an additional language is an added advantage.

What we offer

At Madam Kwan's Restaurant, we are committed to providing our employees with a supportive, collaborative and rewarding work environment. In addition to a competitive salary, you can expect a comprehensive benefits package including medical coverage, performance‑based bonuses, and opportunities for professional development and career advancement.

Job Summary

Madam Kwan's Restaurant is a thriving family‑owned business that has been serving up authentic Malaysian cuisine for almost 30 years. As we continue to expand our presence across Malaysia, we are looking for an experienced and dynamic Area Manager to oversee operations in the South Region, covering the state of Johor Bahru. In this role, you will play a key part in driving the company’s growth and ensuring the effective execution of strategic initiatives within this important region.

Key Responsibilities

• Manage and oversee the performance of multiple Madam Kwan’s outlets, including the opening of new restaurants within the assigned area, to ensure consistent delivery of excellent customer service and operational standards.
• Drive and achieve restaurant team KPIs in areas such as people development, customer satisfaction, sales performance, and profit and loss targets.
• Develop and execute effective strategies to increase sales, enhance profitability, and improve the overall customer experience at the regional level, while progressively implementing the company’s business development initiatives within the area.
• Provide strong leadership and continuous support to store managers, guiding them in achieving their objectives and addressing matters related to staffing, inventory control, cash handling, ongoing training, and other operational challenges.
• Proficient in budgeting, financial management, and cost control, including profit and loss (P&L) responsibilities.
• Solid understanding of key performance indicators and the ability to interpret data to support informed business decisions.
• Work closely with regional and corporate teams to ensure operational alignment with the company’s overall strategic goals.
• Ensure full compliance with all applicable laws, regulations, and company policies across the region.
• Identify, develop, and retain high‑potential talent by providing mentorship and training, fostering a motivated workforce and promoting internal career progression.
• Represent Madam Kwan’s within the local community by building strong relationships with key stakeholders and actively promoting the brand.

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• SOCSO
• EPF
• EIS
• Annual Bonus
• Medical Insurance
• Training Provided
• Allowance Provided
• Performance Bonus
• Staff Meal