Area Manager Ayam Gepuk AG (Pahang Based)

Ayam Gepuk AG; Pahang; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading food and beverage company in Malaysia is seeking an Area Manager responsible for overseeing operations of multiple outlets. The ideal candidate will ensure consistent food quality, drive sales growth, and lead restaurant teams while maintaining compliance with company standards. Applicants should have a diploma or bachelor’s degree and 3-5 years of multi-outlet management experience. Strong leadership and communication skills are essential for this role, as is the ability to manage operational costs effectively.

Qualifications

• Minimum 3–5 years of experience in F&B operations, preferably multi-outlet management.
• Strong leadership, communication, and people-management skills.
• Good understanding of restaurant KPIs, food cost, and inventory control.

Responsibilities

• Oversee daily operations of multiple outlets.
• Ensure consistency in food quality, taste, hygiene, and service standards.
• Drive sales performance and achieve monthly and yearly targets.
• Monitor and control food cost, labor cost, wastage, and expenses.
• Conduct regular outlet visits and operational evaluations.

Skills

Multi-outlet restaurant management

Team leadership & staff training

Cost control & budgeting

Customer service excellence

Operational problem-solving

Reporting & analysis

Education

Diploma or Bachelor’s degree in Hospitality, Business, or related field

Job description

The Area Manager is responsible for overseeing the operations and performance of multiple Ayam Gepuk AH outlets within an assigned area. This role ensures consistent food quality, service standards, sales growth, cost control, and compliance with company SOPs while leading and developing restaurant teams.

Responsibilities

• Oversee daily operations of multiple Ayam Gepuk AG outlets
• Ensure consistency in food quality, taste, hygiene, and service standards
• Drive sales performance and achieve monthly and yearly targets
• Monitor and control food cost, labor cost, wastage, and expenses
• Conduct regular outlet visits, audits, and operational evaluations
• Lead, coach, and develop Outlet Managers and restaurant teams
• Ensure compliance with SOPs, halal requirements, and health & safety regulations
• Manage customer feedback and resolve escalated complaints effectively
• Coordinate with HQ on promotions, marketing campaigns, and new menu rollouts
• Prepare and submit operational and sales reports

Requirements & Qualifications

• Diploma or Bachelor’s degree in Hospitality, Business, or related field
• Minimum 3–5 years of experience in F&B operations, preferably multi-outlet management
• Strong leadership, communication, and people-management skills
• Good understanding of restaurant KPIs, food cost, and inventory control
• Ability to work flexible hours, including weekends and public holidays
• Willingness to travel within the assigned area

Key Skills

• Multi-outlet restaurant management
• Team leadership & staff training
• Cost control & budgeting
• Customer service excellence
• Operational problem-solving
• Reporting & analysis

Key Performance Indicators (KPIs)

• Sales growth and profitability
• Food & labor cost percentage
• SOP and hygiene compliance
• Customer satisfaction ratings