Area Management (Whole Malaysia)

Best Global Logistics Technology Malaysia; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading logistics company in Kuala Lumpur is seeking a franchise manager to oversee the development and daily management of franchise shops. This role involves optimizing resources, enhancing customer satisfaction, and ensuring compliance with company policies. Candidates should have a Bachelor's degree, extensive franchise management experience, and strong analytical skills. The position requires independent work and excellent communication abilities, with a focus on data-driven decision making. Willingness to travel is essential.

Qualifications

• At least 5 years of experience in chain business management or franchise management.
• Familiarity with franchise operations and cost control.
• Willingness to travel frequently.

Responsibilities

• Manage the development and onboarding of franchise shops.
• Oversee daily operations and ensure compliance with policies.
• Enhance customer satisfaction and resolve operational issues.
• Analyze operational data and report findings.

Skills

Independent work

Communication

Analytical thinking

Customer service

Problem-solving

Education

Bachelor's degree in logistics management, supply chain management, business administration, or related fields

Job description

Franchise Shop Management and Development

Manage the development, selection, and onboarding of BEST's franchise shops within the region, optimizing the allocation of existing resources.

Develop and implement optimization plans for franchise shops based on market needs and strategic goals to ensure efficient operations.

Analyze operational data and business performance to promote shop performance improvements.

Franchise Operations and Daily Management

Oversee the daily operations of BEST's franchise shops, including operational planning, policy implementation, and cost control.

Conduct regular evaluations of shop performance, develop and implement targeted improvement measures.

Provide business training and supervision to franchisees, driving the execution of major projects and ensuring compliance with company policies and standards.

Conduct assessments, evaluations, and elimination processes for underperforming franchise shops to maintain overall operational quality within the region.

Customer Satisfaction Improvement

Enhance customer satisfaction across the region by optimizing service processes and improving service quality, fostering customer trust.

Respond promptly to and resolve operational issues or customer complaints to uphold the company’s brand image.

Data Analysis and Reporting

Collect and analyze operational data from BEST's franchise shops, providing comprehensive reports to support business decision-making.

Develop strategic plans and execution programs based on market trends and operational data to align with regional development goals.

Job Requirements

• Bachelor's degree or above, preferably in logistics management, supply chain management, business administration, or related fields.
• At least 5 years of experience in chain business management, franchise management, or multi-location operations; logistics industry experience is a plus.
• Strong ability to work independently, with excellent communication and relationship management skills.
• Strong analytical and logical thinking abilities, capable of making data-driven decisions and ensuring execution.
• Familiarity with franchise operations and processes, with a solid understanding of standardization and cost control.
• Excellent customer service awareness and problem-solving skills, with the ability to respond to complex situations promptly.
• Willingness to travel frequently and adapt to a fast-paced working environment.

Preferred Qualifications

• Experience in regional management within the logistics or franchise industry.
• Proven success in franchise shop development and optimization.
• Experience in training and team management, with the ability to motivate teams and achieve goals.