AR/VR Tech Support Advisor I

Concentrix; Kuala Lumpur; On-site; MYR 30,000 - 40,000; Full time

Job summary

A global customer service company is looking for an Advisor I, Technical Support for their Kuala Lumpur office. This role involves assisting external users with technical inquiries and troubleshooting issues related to hardware and software. Ideal candidates will have an Associate’s Degree and strong customer service skills, with a focus on effective communication and problem-solving. Full-time position with opportunities for career growth.

Qualifications

• Achieve and maintain recognized technical certifications.
• Ability to learn and resolve basic to moderate technical issues.
• Dependable with proficient attention to detail.

Responsibilities

• Assist external users with technical product questions.
• Troubleshoot basic and routine customer technical issues.
• Ensure service meets contractual Key Performance Indicators.

Skills

Technical expertise in hardware/software

Strong customer service orientation

Effective communication skills

Problem-solving skills

Ability to multi-task

Education

Associate’s Degree in related technical discipline

Job description

A global customer service company is looking for an Advisor I, Technical Support for their Kuala Lumpur office. This role involves assisting external users with technical inquiries and troubleshooting issues related to hardware and software. Ideal candidates will have an Associate’s Degree and strong customer service skills, with a focus on effective communication and problem-solving. Full-time position with opportunities for career growth.