Application Support Lead - Production Incident Expert

Encora Technologies; Kuala Lumpur; On-site; MYR 50,000 - 80,000; Full time

Job summary

A technology solutions provider based in Kuala Lumpur is seeking an experienced L2/L3 Application Support Engineer to provide technical assistance for web and mobile applications in production. Responsibilities include troubleshooting production issues, supporting Java applications, and managing CI/CD pipelines. The ideal candidate has a strong background in Java, SQL, and Unix/Linux environments, along with experience in mobile application support. This position promises an exciting opportunity for professional growth in a dynamic environment.

Qualifications

• 3-6 years of experience in Java, Java EE, and Spring Boot.
• Hands-on SQL skills for writing complex queries and data validation.
• 2-5 years of experience in Unix/Linux environments and basic shell scripting.

Responsibilities

• Act as the technical point of contact for major incidents.
• Perform advanced troubleshooting for application, database, and connectivity issues.
• Oversee CI/CD pipelines and deployment activities.

Skills

Java Backend Development

Database & SQL

Unix/Linux & Scripting

Web Technologies

Mobile Application Support

DevOps & CI/CD Tools

Production Support & Troubleshooting

Networking Fundamentals

Collaboration & Tracking Tools

Tools

JIRA

Confluence

Bamboo

Bitbucket

Tanzu

Job description

A technology solutions provider based in Kuala Lumpur is seeking an experienced L2/L3 Application Support Engineer to provide technical assistance for web and mobile applications in production. Responsibilities include troubleshooting production issues, supporting Java applications, and managing CI/CD pipelines. The ideal candidate has a strong background in Java, SQL, and Unix/Linux environments, along with experience in mobile application support. This position promises an exciting opportunity for professional growth in a dynamic environment.