Application Support Engineer

ASK Headhunter; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A staffing agency in Malaysia is looking for a professional to provide Level 2 and 3 support for Java-based applications. The candidate should have a Bachelor’s degree in Computer Science or a related field and 2–5 years of application support experience. Proficiency in Java and Spring/Spring Boot is essential. This role involves troubleshooting application issues, collaborating with development teams, and ensuring ITIL process adherence. Benefits include medical insurance and promotion opportunities.

Benefits

Medical Insurance

Opportunities For Promotion

Others

Qualifications

• 2–5 years of experience in application support with hands-on Java programming.
• Experience with web services, APIs, and application servers.

Responsibilities

• Provide Level 2 and 3 support for Java-based applications.
• Analyze and troubleshoot application issues raised by users.
• Collaborate with development teams to resolve issues.

Skills

Java

Spring/Spring Boot

SQL

Problem-solving

Analytical skills

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

Oracle

MySQL

REST/SOAP

Tomcat

WebLogic

Job description

Responsibilities

• Provide Level 2 and 3 support for Java-based applications.
• Analyze and troubleshoot application issues raised by users or monitoring systems.
• Perform root cause analysis and implement corrective actions to prevent recurrence.
• Collaborate with development and infrastructure teams to resolve issues and implement improvements.
• Develop small enhancements, bug fixes, and patches using Java and related technologies.
• Monitor application performance and availability, ensuring timely resolution of issues.
• Maintain documentation for application processes, support procedures, and troubleshooting steps.
• Participate in deployment activities, including application releases and patching.
• Ensure adherence to ITIL processes for incident, problem, and change management.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 2–5 years of experience in application support with hands‑on Java programming.
• Proficiency in Java, Spring/Spring Boot, and related frameworks.
• Familiarity with SQL, Oracle/MySQL, and basic database troubleshooting.
• Experience with web services (REST/SOAP), APIs, and application servers (e.g., Tomcat, WebLogic).
• Strong problem‑solving and analytical skills.
• Good understanding of SDLC, Agile methodologies, and DevOps practices.

Benefits

• Medical Insurance
• Opportunities For Promotion
• Others

Languages

• Bahasa Malaysia
• English

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