Application Support Engineer

Aberdeen Asset Management group; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A prominent asset management firm in Kuala Lumpur is seeking an experienced Application Support Engineer. The role involves supporting and enhancing critical investment application systems, ensuring application performance, and collaborating across multiple regions. Ideal candidates should have strong SQL skills and experience in application support, with familiarity in financial services and data processing tools. The firm promotes an inclusive workplace and values diverse backgrounds. A proactive approach and strong problem-solving skills are essential.

Qualifications

• Experience of working in an application support and maintenance role.
• Strong proficiency in SQL for data querying and performance tuning.
• Familiarity with Financial Services and trading compliance.

Responsibilities

• Provide time critical support for batch applications ensuring minimal service impact.
• Perform incident management and conduct root cause analysis of failures.
• Support scheduled release and deployment activities, including validation.

Skills

SQL

Analytical skills

Problem-solving

Communication

Collaboration

Tools

Autosys

Ab Initio

Azure

Snowflake

IBM MQ

Job description

Overview

Full time

We are seeking a proactive Application Support Engineer to join our Asset Management Technology team. This role is focused on supporting and enhancing our investment application systems which are critical components of our investment business. This includes support for real time trading as well as our multi slot investment batch applications. Batch and application support operates across APAC, EMEA and AMRS. You’ll work across a range of technologies, to a global delivery schedule, ensuring performance and availability of our applications and data flows.

Key Responsibilities

• Provide time critical support and maintenance for multi-slot batch and applications which serve our global Asset Management business, ensuring rapid resolution and minimal impact to services and data integrity.
• Perform application recovery, incident management and conduct root cause analysis, debugging failures and applying fixes across the global time zones.
• Support scheduled release and deployment activities, including validation, rollback planning, and post-deployment monitoring.
• Evaluate infrastructure, system and third-party changes to identify potential impact to supported application services.
• Collaborate with infrastructure specialists to implement fixes and enhancements and participate in scheduled Disaster Recovery proving events during maintenance windows.
• Work seamlessly with service partners to ensure robust service levels are maintained.
• Produce and maintain technical documentation to support our production services.
• Develop, test and maintain application code, contributing to sprint activities as part of our application lifecycle management.

About the Candidate

The ideal candidate will possess the following:

• Experience of working in an application support and maintenance role.
• Strong proficiency in SQL for data querying, processing and performance tuning.
• Familiarity with Financial Services, preferably trading and the ability to ensure compliance throughout.
• Understanding of data warehousing, ELT/ETL processes, and data modelling.
• Experience using scheduling tools and in supporting applications running on Windows.
• A proactive mindset with a focus on service and customer impact.
• Performs consistently in time-sensitive and complex scenarios.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Ability to work independently and within cross-functional teams using agile development.
• Experience supporting Markit EDM and Charles River batch.
• Familiarity with Data/ETL tools such Microsoft Azure and Microsoft Fabric.
• Understanding of MQ (IBM MQ, ACE) for message-based integrations or equivalent.
• Autosys scheduling , Ab Initio for ETL and batch processing
• Exposure to DevOps practices and tools (CI/CD, automation).
• Knowledge of Cloud-native development: Azure, Snowflake, ADF (Azure Data Factory) and DBT (Data Build Tool) for modular SQL development.
• Understanding of Active Directory, Networks and Powershell scripting or equivalent.

Desirable Skills

• Experience supporting Markit EDM and Charles River batch.
• Familiarity with Data/ETL tools such as Microsoft Azure and Microsoft Fabric.
• Understanding of MQ (IBM MQ, ACE) for message-based integrations or equivalent.
• Autosys scheduling , Ab Initio for ETL and batch processing
• Exposure to DevOps practices and tools (CI/CD, automation).
• Knowledge of Cloud-native development: Azure, Snowflake, ADF (Azure Data Factory) and DBT (Data Build Tool) for modular SQL development.
• Understanding of Active Directory, Networks and Powershell scripting or equivalent.

We’re committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense – this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone.

If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.

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