Application Support Engineer

Accenture; Kuala Lumpur; On-site; MYR 48,000 - 60,000; Full time

Job summary

A global consulting firm in Kuala Lumpur seeks an Application Support Engineer to act as a software detective in identifying and resolving critical business system issues. The role requires advanced proficiency in ServiceNow and a customer-first approach to problem-solving. Candidates should possess strong communication skills and 1-2 years of experience in technical support. Active participation in team discussions is essential for success in this dynamic environment.

Qualifications

• Advanced proficiency in ServiceNow is required.
• 1-2 years of experience in a technical support or helpdesk environment preferred.
• Strong communication and problem-solving skills with a customer-first mindset.

Responsibilities

• Act as software detectives to identify and solve issues within critical business systems.
• Become a subject matter expert in application support.
• Participate in team discussions and provide solutions.

Skills

ServiceNow

IT Troubleshooting

Communication skills

Problem-solving skills

Understanding of ITSM processes

Tools

JIRA

Incident management tools

Job description

As an Application Support Engineer, you will be responsible for acting as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You are expected to perform independently and become a subject matter expert. Active participation and contribution in team discussions are required, along with providing solutions to work-related problems.

• Advanced proficiency in ServiceNow is required.
• Advanced proficiency in ServiceNow ITSM Incident Management is recommended.
• Advanced proficiency in Application Remediation and IT Troubleshooting is suggested.
• 1-2 years of experience in a technical support or helpdesk environment preferred.
• Strong communication and problem-solving skills with a customer-first mindset.
• Basic understanding of incident management tools (e.g., ServiceNow, JIRA).
• Familiarity with ITSM processes and ticket lifecycle management.
• Ability to work in a fast-paced, service-oriented environment.