APAC Operations Trainer & Coordinator

Accommodations Plus International; Batu Pahat; On-site; MYR 40,000 - 56,000; Full time

Job summary

A leading accommodation solutions provider in Malaysia is seeking an Operations Coordinator & Trainer to enhance training programs for their operations team in the APAC region. The ideal candidate will possess strong communication skills and prior travel industry experience, assisting with training needs assessments and curriculum development. This full-time role requires multitasking abilities and a solution-oriented approach. Knowledge of GDS systems is preferred. Position involves some travel, approximately 15% per year.

Qualifications

• Ability to direct and coordinate a team.
• Mastered all aspects of Operations Agent job functions.
• Experience in training/development for call center operations.

Responsibilities

• Assist with all phases of training events.
• Conduct new hire and recurrent training classes.
• Maintain API procedures for work methodology.

Skills

Strong communication skills

Ability to multitask

Detail-oriented

Prior experience with GDS systems

Solution-oriented

Education

Bachelor's degree or equivalent

Two years in travel industry

Tools

Microsoft Word

Microsoft Excel

Slack

Job description

A leading accommodation solutions provider in Malaysia is seeking an Operations Coordinator & Trainer to enhance training programs for their operations team in the APAC region. The ideal candidate will possess strong communication skills and prior travel industry experience, assisting with training needs assessments and curriculum development. This full-time role requires multitasking abilities and a solution-oriented approach. Knowledge of GDS systems is preferred. Position involves some travel, approximately 15% per year.