APAC HR Services Hub Associate

Chubb; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A global insurance company in Kuala Lumpur is seeking an APAC HR Services Hub Associate to deliver HR transactional services. Responsibilities include managing HR enquiries, adhering to HR processes, and improving service efficiency through tools like Oracle HCM. Ideal candidates have HR administration experience and strong communication skills. This role is suitable for individuals who are detail-oriented and possess excellent organizational abilities.

Qualifications

• Experience in HR administration or shared services.
• Experience with Oracle HCM and ServiceNow.
• Proficient in Microsoft Office applications.

Responsibilities

• Resolve HR-related enquiries and operational requests.
• Adhere to HR processes for accurate service delivery.
• Escalate complex issues to the manager.
• Drive Employee/Manager Self Service improvements.
• Contribute to continuous HR process transformation.

Skills

HR administration experience

Oracle HCM proficiency

ServiceNow experience

Microsoft Word proficiency

Microsoft Excel proficiency

Excellent verbal communication

Excellent written communication

Detail-oriented

Problem-solving skills

Customer-focused mindset

Interpersonal skills

Organizational skills

Job description

The APAC HRServices Hub Associate will be responsible for delivering a variety of HR transactional services to employees, managers and the HR community across APAC region. Serving as the first point of contact for HR-related enquiries and requests through HR ServiceNow, you will ensure the end-to-end employee lifecycle is supported in an efficient, effective, and consistent manner.

Duties and Responsibilities

• Resolve enquiries and process operational requests within service level agreement, for the areas of talent acquisition, onboarding, offboarding, compensation, benefits administration, time & labor, absence, and overall employee data management, in Oracle HCM and HR ServiceNow
• Adhere to established HR processes and procedures to ensure services are delivered in an accurate and consistent manner
• Escalate complex issues to manager or a designated subject matter expert timely and appropriately
• Leverage Oracle HCM and HR ServiceNow capabilities to drive Employee/Manager Self Service and continuous automation
• Work closely with the knowledge management team to actively review the effectiveness of existing knowledge articles, and provide inputs on how to continuously improve information availability
• Actively seek feedback from across the business and HR stakeholders, and contribute to transformation initiatives that continuously improve and streamline HR processes, enhance operational efficiency, and maintain or exceed service quality standards

Qualifications

• Experience in HR administration or shared services
• Experience with a HR information system, preferably Oracle HCM
• Experience with service center technologies, preferably ServiceNow
• Proficiency with Microsoft Word, Excel and Outlook
• Excellent communication skills, both verbal and written
• Detail oriented with strong problem-solving skills
• Customer focused mindset and positive learning attitude
• Strong interpersonal skills to work collaboratively with stakeholders cross-culturally and at different organizational levels
• Superior organizational skills and able to manage multiple priorities effectively in a fast-paced and dynamic environment
• Able to handle sensitive information with professionalism and confidentiality