APAC Customer Service Distribution Lead – Transformation

Ams Osram; Bayan Lepas; On-site; MYR 120,000 - 150,000; Full time

Job summary

A leading technology company based in Bayan Lepas, Malaysia is seeking a dynamic APAC Customer Service Manager. This role involves managing and coaching the customer service team, translating global strategies for regional adaptation, and leading transformation initiatives within the distributor network. The ideal candidate will have proven experience in customer service management and project management, and strong leadership capabilities. Fluency in English is essential, with additional Asian languages as a plus.

Qualifications

• Proven experience in international Customer Service Management, Supply Chain Management, or related fields.
• Strong track record in project management and change management.

Responsibilities

• Manage and coach the APAC CS team.
• Translate global initiatives and help the team adapt to challenges.
• Initiate projects for service quality and efficiency improvements.

Skills

Customer Service Management

Project Management

Change Management

Stakeholder Collaboration

Problem-solving

Education

Higher education degree BA or similar

Tools

SAP

Salesforce

Job description

A leading technology company based in Bayan Lepas, Malaysia is seeking a dynamic APAC Customer Service Manager. This role involves managing and coaching the customer service team, translating global strategies for regional adaptation, and leading transformation initiatives within the distributor network. The ideal candidate will have proven experience in customer service management and project management, and strong leadership capabilities. Fluency in English is essential, with additional Asian languages as a plus.