APAC Customer Experience Leader — Drive Impact & Travel Perks

Expedia Group; Subang Jaya; Hybrid; MYR 60,000 - 80,000; Full time

Job summary

A leading travel technology company is seeking a Customer Operations Analyst in Subang Jaya, Malaysia. This role requires proficiency in English and Japanese, with responsibilities including analyzing trends to improve customer experience and collaborating across departments. Candidates should have a background in customer support and at least 5 years of experience with a Bachelor's degree or 3 years with a Master's. This position offers a flexible work model, and the company provides immigration and relocation support.

Benefits

Travel perks

Generous time-off

Flexible work model

Qualifications

• 5+ years of experience with Bachelor's degree or 3+ years with Master's degree.
• Experience in Customer/Partner Support and Operations.
• Ability to analyze trends and identify performance improvements.

Responsibilities

• Analyze trends of costs and experiences to identify opportunities.
• Build relationships with key individuals in the organization.
• Ensure teams are proactively escalating issues and improving customer experience.

Skills

Proficiency in English

Japanese language skills

Customer Support experience

Education

Bachelor’s or Master’s in any field

Job description

A leading travel technology company is seeking a Customer Operations Analyst in Subang Jaya, Malaysia. This role requires proficiency in English and Japanese, with responsibilities including analyzing trends to improve customer experience and collaborating across departments. Candidates should have a background in customer support and at least 5 years of experience with a Bachelor's degree or 3 years with a Master's. This position offers a flexible work model, and the company provides immigration and relocation support.