ANZ Customer Support Specialist (4‑Month Term)

ResMed; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Part time

Job summary

A leading medical device company is looking for a Customer Service Representative in Kuala Lumpur, Malaysia. The role involves processing customer inquiries, orders, and complaints primarily using Oracle and ensuring a high level of customer satisfaction. Ideal candidates should possess strong written and oral communication skills in English, be detail-oriented, and have at least two years of experience in a customer service environment. This fixed-term role is part-time with a performance-driven mindset.

Benefits

Inclusive workplace culture

Supportive team environment

Qualifications

• Must have 2+ years in customer service.
• Experience in high volume call center preferred.
• Ability to navigate enterprise level ERP and CRM applications.

Responsibilities

• Process customer orders, returns, and complaints accurately.
• Respond to inquiries maintaining high quality standards.
• Document transactions in Oracle efficiently.

Skills

Strong written and oral communication skills in English

Detail-oriented

Customer-centric commitment

Problem solving skills

Organizational skills

Ability to work collaboratively

Quick thinking and positive attitude

Education

High school diploma or degree

Tools

Oracle

Sales Force Dotcom

Windows-based software

Job description

A leading medical device company is looking for a Customer Service Representative in Kuala Lumpur, Malaysia. The role involves processing customer inquiries, orders, and complaints primarily using Oracle and ensuring a high level of customer satisfaction. Ideal candidates should possess strong written and oral communication skills in English, be detail-oriented, and have at least two years of experience in a customer service environment. This fixed-term role is part-time with a performance-driven mindset.