Analyst, HR Helpdesk

Averis Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global business solutions provider is seeking an HR support specialist in Kuala Lumpur. You will be the first point of contact for employee HR queries, managing tickets for various HR issues, and guiding employees on self-service systems. This role is crucial for improving operational efficiency and employee satisfaction. Candidates should be prepared to handle multiple HR requests and contribute to a supportive workplace environment.

Responsibilities

• First point of contact for employee HR queries (leave, payroll, claims, benefits, HR systems).
• Manage tickets/cases: log, track, resolve, or escalate to higher HR teams.
• Guide employees on HR self-service systems (updating data, pay slips, forms).

Job description

Grow your career with us

Here at Averis, our common purpose is to improve lives by developing resources sustainably. Our people are crucial in helping us to realise our vision to be one of the best Global Business Solution (GBS) organization to support our customers in creating value for the Community, Country, Climate, Customer and Company.

Responsibilities:

• First point of contact for employee HR queries (leave, payroll, claims, benefits, HR systems).
• Manage tickets/cases: log, track, resolve, or escalation to higher HR teams.
• Guide employees on HR self‑service systems (updating data, pay slips, forms).

When you send us your resume and personal details, it is deemed you have provided your consent for us to keep or store your information in our database. All the information you have provided is only used for the recruitment process. Averis will only collect, use, process or disclose personal information where and when allowed to under applicable laws. Only shortlisted candidates will be contacted for an interview. We endeavour to respond to every applicant. However, if you receive no response from us within 60 days, please consider your application for this specific position unsuccessful. We may contact you in the future if there are opportunities that match your qualifications and experience. Thank you for considering a career with Averis.