Airport/Airline Ground Staff Customer Service and Ticket Counter

Millennium Global Service; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading airport service provider in Kuala Lumpur is seeking Ground Staff Customer Service and Ticket Counter staff. You will ensure exceptional service, assist passengers with ticketing, and coordinate operational tasks at the airport. Ideal candidates will have a high school diploma and strong communication skills. This position offers a competitive salary, benefits, and a dynamic work environment in the airport and airline industry.

Benefits

Competitive salary

Benefits

Dynamic work environment

Qualifications

• Previous customer service experience preferred.
• Flexibility to work weekends and holidays.
• Ability to lift up to 50 pounds.

Responsibilities

• Greeting and assisting passengers at the ticket counter.
• Processing ticket sales and reservations efficiently.
• Handling customer inquiries and complaints professionally.
• Assisting passengers with check-in and boarding.
• Coordinating with staff for timely flight departures.
• Maintaining a clean and organized counter.

Skills

Excellent communication

Interpersonal skills

Ability to work in a fast-paced environment

Basic computer skills

Education

High school diploma or equivalent

Job description

As a Ground Staff Customer Service and Ticket Counter staff, you will play a crucial role in ensuring exceptional customer service and operational efficiency at Mumbai airport.

Responsibilities

• Greeting and assisting passengers at the ticket counter
• Processing ticket sales and reservations accurately and efficiently
• Handling customer inquiries, complaints, and requests professionally
• Ensuring compliance with airport and airline regulations and policies
• Assisting passengers with check-in, boarding, and baggage processes
• Coordinating with airport and airline staff for timely flight departures
• Maintaining a clean and organized ticket counter and work area
• Providing support to passengers with special needs
• Handling cash and credit transactions responsibly
• Assisting with any other assigned duties by the supervisor or manager

Qualifications

• High school diploma or equivalent
• Previous customer service experience preferred
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Basic computer skills
• Flexibility to work weekends, holidays, and lift up to 50 pounds

If you are passionate about providing exceptional customer service and seek career growth in the airport and airline industry, we welcome you to apply for this exciting opportunity. Competitive salary, benefits, and a dynamic work environment await you. Join us and be a part of the thrilling world of airport and airline operations!