AI Conversation Designer

WIZ ASIA SDN .BHD; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading tech company in Kuala Lumpur is seeking a skilled professional in conversation design to enhance AI capabilities on their Talkbot platform. The ideal candidate will have 2-5 years of experience in related fields, alongside excellent communication and analytical skills. Responsibilities include developing tailored solutions, maintaining conversation quality, and collaborating with clients to optimize AI interactions. This role offers a dynamic environment in a growing company focused on generative AI.

Qualifications

• Minimum of 2-5 years of experience in conversation design, product management, business analysis, and chatbot design.
• Demonstrated experience in defining and optimizing conversation design workflows.
• Proven expertise in a leadership or managerial role.
• Excellent communication and presentation skills.
• Strong analytical and problem-solving skills.

Responsibilities

• Understand customer business requirements and provide tailored Talkbot solutions.
• Develop and implement test suites for AI conversations.
• Monitor and maintain the AI conversation experience.
• Build and maintain a database of industry-specific conversation scripts.
• Work with clients to identify required text responses.

Skills

Conversation design

Product management

Business analysis

Chatbot design

Leadership

Communication skills

Analytical skills

Problem-solving

Job description

WIZ.AI's suite of generative AI-powered omnichannel customer engagement solutions is trusted by 260+ global clients to enhance customer experience, improve customer outreach, foster human-AI collaboration, increase business results, and attain higher cost savings.

WIZ.AI's solutions automate ten million interactions every hour, helping businesses connect with their customers at the right time with the right message through the right channel. Through its distinct product suite, WIZ.AI offers global reach while facilitating local expertise to its clients.

What you do

Understand customer business requirements and work with project teams to provide tailored Talkbot solutions on the WIZ AI Talkbot Platform, ensuring projects are delivered on schedule.

Develop and implement test suites to check AI conversations on the WIZ talkbot platform, oversee the corpus validation, conduct exploratory testing, and coordinate pilot tests with customer teams.

Monitor and maintain the AI conversation experience, resolve user feedback issues, and determine underlying causes.

Build and maintain a database of industry-specific conversation scripts based on completed projects, continuously updating and improving the content to enhance AI conversational abilities.

Work with clients to identify the text responses they require for the talkbot.

Create text responses designed to enhance user interactions with the bot.

Update and refine text responses according to customer feedback and interaction patterns.

Requirements

Minimum of 2-5 years of experience in conversation design, product management, business analyst, and chatbot designer.

Demonstrated experience in defining and optimizing conversation design workflows and processes.

Proven expertise in a leadership or managerial role, including leading project teams and mentoring colleagues.

Excellent communication, presentation, and client-facing skills, with the ability to articulate complex design decisions to both technical and non-technical stakeholders.

Strong analytical and problem-solving skills, with a data-driven approach to design and optimization.

Experience with software, chatbot, or analyst testing is a significant plus.

Willing to work onsite in our office, Menara EcoWorld, Bukit Bintang City Centre.

Why Wiz.AI At WIZ.AI, you won't just witness the cutting edge of Generative AI. You will define it, engineering proprietary Talkbots and advanced LLMs that deliver transformative, measurable impact for global enterprises across 17 countries. We offer an unparalleled ground-floor opportunity within a hyper-growth market leader.

Come build your best career story with us!

To speed up the recruitment process, you can send your CV (in English) and a paragraph about your background

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