Agent - Distribution Customer Service

Expeditors; Petaling Jaya; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company in the logistics sector where your contributions matter! This role involves performing customs data entry, managing shipping documentation, and ensuring compliance with quality standards. You will collaborate with a dynamic team to enhance operational efficiency and customer satisfaction. With opportunities for growth and a commitment to employee development, this position is perfect for those passionate about logistics and eager to excel in a supportive environment. If you thrive in a fast-paced setting and are ready to make a difference, this is the opportunity for you!

Benefits

Medical Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

Growth opportunities within the company

Employee Referral Program Bonus

Qualifications

• Candidate must possess at least a Diploma or Bachelor's Degree in any field.
• Preferably has 3 years or more working experience in logistics.

Responsibilities

• Perform customs data entry and ensure accurate documentation for shipments.
• Communicate with vendors and customers to resolve distribution inquiries.

Skills

Interpersonal Skills

Organizational Skills

Communication Skills

Problem-Solving

Fluency in English

Attention to Detail

Education

SPM

Diploma

Bachelor's Degree

Tools

EDMS

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

• Perform customs data entry / declaration with accurate data from customer invoice with no error.
• Update accurate data entry into EDMS system for all incoming & outgoing shipments.
• Highlight any abnormal situations to Supervisor / Distribution Manager according to quantity, description, and OSD (Over, Sort & Damaged) condition report.
• Communicate with overseas offices, local vendors, and customers on distribution inquiries and handle customer complaints.
• Process shipments using Expeditors Distribution Management System (EDMS) & RF scanning.
• Monitor billing to ensure it is correct the first time and timely for customers upon activity completion.
• Backup supervisor to provide Monthly Productivity & billing reports to account on the 2nd day of the following month.
• Assist and manage all features of warehouse operations, troubleshooting, customer service, and transportation to support Distribution products and existing customers.
• Ensure the standard of performance meets and exceeds customer expectations. Lead the respective operations team in meeting the agreed requirements.
• Adhere to and ensure compliance with quality procedures in accordance with Warehouse SOP, OPS, and ISO Requirements and standards to meet KPI.
• Conduct weekly/monthly cycle counts and prepare inventory count and reconciliation reports.
• Monitor and ensure all POD delivery documents are retained and returned by the deadline set.
• File e-documents including invoices, delivery orders, delivery dockets, customs forms, Pick Lists, and others.
• Liaise and report timely to customers on the status of discrepancies found.
• Work with the sales team to establish operation procedures for new customers. May need to assist in establishing proposals and costing as required. Update customers’ requirements into Customer SOP / DLSOP.
• Achieve 99.99% Inventory Accuracy with NO claims.
• Possess drive and strive towards achieving Operational Excellence.
• Always work with Continuous Improvement in mind.
• Maintain good rapport and working relationships with clients both internal and external.
• Be ready to take up additional responsibilities as necessary to meet the needs of the department and Branch.

Qualifications

• Candidate must possess at least a SPM, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, in any field.
• Preferably has 3 years or more working experience.
• Understanding of transportation documentation and terms is a plus.
• Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results.
• Pro-active with strong organizational skills.
• Strong desire to learn.
• Good computer skills (Excel, Word, PowerPoint).
• Fluent in English.

Additional Information

Expeditors offers excellent benefits:

• Medical Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus