Agency Operations Manager

Zurich 56 Company Ltd; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading insurance provider in Kuala Lumpur is seeking an Agency Operations Manager to enhance agency performance through digital transformation and process optimization. This key role focuses on supporting agents and streamlining operations in the motor insurance segment. The ideal candidate will have experience in project management and a background in enhancing service processes. Opportunities for career growth within the company are encouraged.

Qualifications

• Experience in managing digital transformation projects in a corporate environment.
• Proven ability to optimize and enhance service processes.
• Strong project management skills with a track record of collaboration.

Responsibilities

• Lead digital transformation projects for agency operations.
• Optimize service processes for efficiency and effectiveness.
• Provide training and support for new digital tools to agents.

Job description

Agency Operations Manager

127567

Job Purpose:

To support strategic initiatives that enhance agency performance, with a focus on productivity, digital transformation, and portfolio growth—particularly in the motor insurance segment. The Agency Operations Manager plays a key role in coordinating cross-functional projects, optimizing service processes, and enabling agents through system enhancements, training, and performance monitoring. This role involves close collaboration with internal stakeholders to ensure agents are well-supported, aligned with business objectives, and equipped to deliver consistent results.

Key Responsibilities:

• Digitalization Initiatives: Lead digital transformation projects to enhance the agency\'s operations and service delivery. This includes integrating new technology solutions to support agents in their sales and service activities.
• Process Optimization: Analyze and optimize service processes to ensure efficiency and effectiveness. This includes identifying opportunities for automation to reduce manual work and increase overall productivity. Monitor service levels and take corrective action as needed.
• Agency Enhancement & Implementation: Identify, evaluate, and execute enhancements on agency platforms, tools, and products to streamline processes and improve agent experience.
• Project Management: Prioritize and manage multiple projects by collaborating with internal and external stakeholders to achieve project goals, while clearly communicating progress, challenges, and results to all parties.
• Agent Support: Provide technical support and training to agents on new digital tools and systems.
• Digital Marketing Support: Assist agents with digital marketing strategies and tools to enhance their sales efforts.
• Special Project: Z Buddy & Virtual Branch Operations Hub
• Support ad hoc projects and initiatives that contribute to agency growth and engagement.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

Let’s continue to grow together!