Agency (Executive)

Lonpac Insurance Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An insurance company in Malaysia is seeking a candidate to manage claims processing tasks. Responsibilities include verifying claims, liaising with Loss Adjusters, and handling communications with claimants. The ideal candidate holds a Bachelor's degree and possesses strong communication and analytical skills. Proficiency in English is essential. This role demands meticulous organization and the ability to multitask effectively, ensuring timely assistance to clients and stakeholders.

Qualifications

• Bachelor’s degree holder in related discipline.
• Possess strong communication, interpersonal and analytical skills.
• Well organised, meticulous, and able to handle multi-tasking.

Responsibilities

• Check, verify and update new claims files and payments.
• Liaise and work with Loss Adjusters or Solicitors.
• Authorize new claims, claims development, and claims payment in CAB system.

Skills

Strong communication skills

Interpersonal skills

Analytical skills

Organizational skills

Attention to detail

Proficiency in English

Education

Bachelor’s degree in a related discipline

Job description

• Bachelor’s degree holder in related discipline.
• Possess strong communication, interpersonal and analytical skills.
• Well organised, meticulous and able to handle multi-task as well as meeting deadlines.
• Proficient in both spoken and written English.
• Check, verify and update new claims files and payments.
• Key in data and update Revision & Adjustment.
• Liaise and work with Loss Adjusters or Solicitors.
• Key in data and authorize new claims, claims development and claims payment in CAB system.
• Appoint/liaise/work with Loss Adjusters/Solicitors of Loss Adjusters.
• Vet through relevant claims documentation and/or adjuster’s report to recommend fair settlement in accordance to the policy terms and conditions.
• Prepare write-up, check offer letters and discharge vouchers.
• Prepare carious types of letters.
• Liaise and handle all correspondences received from the Insured/Claimant/Brokers/Agents/Branches and etc.
• Attend to the Insured/Claimant/Brokers/Agents/Branches and etc on their enquiries via phone call/in-coming email/letter and to provide assistance relating to any claims matter.
• Sort, list, scan documents and locate for claims files.
• Conduct claims files reviews periodically.

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