Aftersales Trainer Non Technical

BYD Malaysia; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading automotive company in Malaysia is searching for a Training Program Developer to create and deliver comprehensive training focused on after-sales customer service best practices. Candidates should have a minimum of 5 years of experience in non-technical training within the automotive industry, excellent communication skills, and proficiency in Microsoft Office Suite. Experience with Electric Vehicles and e-learning platforms is a plus. The role may require regional travel to conduct training sessions.

Qualifications

• Minimum 5 years of experience in after-sales non-technical training in the automotive industry.
• Excellent communication, presentation, and interpersonal skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with e-learning platforms and Electric Vehicles are a plus.

Responsibilities

• Develop and deliver training programs focusing on customer service best practices.
• Conduct assessments to identify areas for improvement and ensure team competency.
• Create training materials and analyze training effectiveness.
• Collaborate with other departments to align training programs with business objectives.

Skills

Communication skills

Presentation skills

Interpersonal skills

Assessment and feedback

Microsoft Office Suite proficiency

E-learning platform experience

Automotive technical knowledge

Electric Vehicle knowledge

Job description

Responsibilities

• Develop and deliver comprehensive training programs for after-sales which focus on customer service best practices which including effective communication skills, handling customer complaints and resolving issues etc.
• Develop and deliver Standard Service Process training.
• Conduct Standard Service Process assessments to identify areas for improvement and ensure team competency.
• Evaluate trainee progress through assessments and provide feedback for improvement.
• Stay up-to-date on the latest product developments and market trends.
• Create training materials, such as presentations, handouts, and online modules.
• Collaborate with other departments (e.g., sales, marketing, engineering) to ensure training programs align with business objectives.
• Support sales training programs as needed.
• Create training reports and Analyze training effectiveness.

Requirements

• Minimum 5 years of experience in after-sales non-technical training in automotive industry.
• Excellent communication, presentation, and interpersonal skills.
• Experience with automotive technical knowledge is a plus
• Ability to assess trainee learning and provide constructive feedback
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with e-learning platforms a plus.
• Experience in Electric Vehicle is a plus.
• Language: English/Bahasa Malaysia, mandarin is plus.
• Willing to travel regionally to conduct training sessions.