Aftersales Service Manager: KPI-Driven Warehouse Lead

WORLDSTAR AM (M) SDN BHD; Jitra; On-site; MYR 60,000 - 80,000; Full time

Job summary

A prominent service company in Kedah, Malaysia, is seeking a Warehouse Manager to lead the service team, meet operational targets, and enhance customer satisfaction. The ideal candidate will have at least 5 years of experience in managing vehicle workshops or heavy equipment, with strong leadership and interpersonal skills. Responsibilities include overseeing daily operations, conducting quality checks, and developing Standard Operating Procedures (SOPs) to ensure high service standards.

Qualifications

• At least 5 years of experience managing vehicle workshops/construction machinery/heavy equipment.
• Minimum 2 years in a managerial role.
• Proficient in both Bahasa Malaysia and English.

Responsibilities

• Meet and exceed targets/KPIs set for the warehouse.
• Lead service team and coordinate daily workload.
• Conduct spot checks and maintain high standards.

Skills

Customer-focused mindset

Interpersonal skills

Leadership

Communication skills

Education

Certification in Agriculture Technology, Automotive studies or equivalent

Job description

A prominent service company in Kedah, Malaysia, is seeking a Warehouse Manager to lead the service team, meet operational targets, and enhance customer satisfaction. The ideal candidate will have at least 5 years of experience in managing vehicle workshops or heavy equipment, with strong leadership and interpersonal skills. Responsibilities include overseeing daily operations, conducting quality checks, and developing Standard Operating Procedures (SOPs) to ensure high service standards.