Afterhours Ticketing Consultant (Kuala Lumpur)

Taskal Resources; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

A travel service company is hiring an Afterhours Ticketing Consultant in Kuala Lumpur to provide customer support outside regular hours. Responsibilities include handling inquiries related to flight changes, refunds, and reservations. Candidates should have a diploma in Tourism or Hospitality and GDS certification, with a minimum of two to three years in ticketing. Strong analytical skills and communication abilities are essential in this on-site role, ensuring high-quality service to clients.

Qualifications

• Minimum two to three years in corporate or leisure ticketing.
• Ability to work independently and manage time effectively.
• Experience in manual ticket reissuance is a plus.

Responsibilities

• Respond to customer inquiries via phone in English.
• Assist customers with flight changes and refunds.
• Coordinate with airlines for schedule changes.

Skills

Customer service

Problem-solving

Communication

Analytical skills

Team collaboration

Education

Diploma in Tourism/Hospitality Industry

GDS certification

Diploma or equivalent in Travel/Hospitality

Tools

Amadeus

Sabre

Galileo

Job description

Afterhours Ticketing Consultant (Kuala Lumpur)

This is a full-time on-site role for an Afterhours Ticketing Consultant located in WP, Kuala Lumpur. The Afterhours Ticketing Consultant will handle customer inquiries and ticketing requests outside regular working hours, provide assistance with travel bookings and changes, and ensure timely and accurate issue resolution. They will collaborate with internal teams to maintain high‑quality customer service and ensure that client needs are met promptly and effectively.

Key Responsibilities:

• Respond to customer inquiries via phone in English.
• Assists customer with related to flight changes, reissuance, refunds, and hotel reservations.
• Advice on best fare options, routes, and travel policies
• Provide accurate information according to customer concerns.
• Resolve customer issues promptly and professionally.
• Coordinate with airlines and suppliers for schedule changes or special requests
• Support team members and contribute to a positive team environment.

Education Qualification:

• Diploma in Tourism/Hospitality Industry
• GDS certification
• Diploma or equivalent qualification in Travel, Hospitality, or a related field is preferred
• A minimum of two to three years of experience in corporate or leisure ticketing
• Proficiency in at least one GDS (Amadeus, Sabre, or Galileo) is required
• Experience in manual ticket reissuance is considered an advantage
• Strong analytical and problem‑solving abilities
• Excellent communication and interpersonal skills
• High attention to details and commitment to quality service
• Ability to work independently and manage time effectively.
• Confident in emergency ticketing support

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .