After Sales Service Engineer Singapore & Malaysia

Dextra Group; Johor Bahru; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading engineering firm located in Johor Bahru, Malaysia, is seeking an AFS Engineer. This role involves ensuring the commissioning and documentation readiness of DEXTRA equipment, providing training to client personnel, and delivering technical support. The ideal candidate should have a Bachelor's degree in engineering, strong skills in electrical and mechanical fields, and a willingness to travel frequently to Singapore. Strong proficiency in English and customer service experience are also advantageous.

Qualifications

• At least a Bachelor’s degree in engineering or related field.
• Experience in customer service role would be beneficial.
• Experience in quality control / inspection would be beneficial.
• Willingness to travel regularly (30% to 50% of the time) to Singapore.

Responsibilities

• Ensure commissioning/decommissioning for all DEXTRA equipment.
• Make available all up-to-date documentation for DEXTRA equipment.
• Train the Client’s crew on preparation and usage of DEXTRA equipment.
• Provide on-site technical support and monitor equipment standards.
• Review operational procedures to ensure compliance.

Skills

Electrical skills

Mechanical skills

Automation skills

Hydraulic skills

Proficiency in Microsoft Office

Good English command

Education

Bachelor's degree in engineering or related field

Job description

AFS Engineer main duties are as below:

Ensure Commissioning / Decommissioning for all DEXTRA equipment

• Ensure the Installation & commissioning of the equipment for all the countries / project’s site.
• Coordinate with Customers the audit information needed

Ensure the availability of Documentation for all DEXTRA equipment

• Make available ground floor all the up-to-date documentation (Machine handbooks, BEPQM & TOOLS & consumables references).
• Make accessible for all DEXTRA equipment on site for all troubleshooting notices for the most repetitive breakdowns, for all DEXTRA machines.

Ensure customer training for all DEXTRA equipment crew

• Train & monitor (by regular audit) that all new operators / setters / QC inspectors / maintenance technicians / supervisors are covering their scope of works accordingly with the actions listed in the “Supervision Manual requirement” & ensure the Issue of training reports (and optional Training certificates).
• Train the Client’s setters & operator on the preparation of test samples.
• Train the Client’s steel fixers on the splice assembly at site.
• Train the Client's managers and supervisors on E-ticketing implementation.

Ensure technical support Level 3 - on site & from remote

• Ensure a good response time to E-tickets.
• Ensure the needed technical assistance L3 for maintenance from remote, or on site if needed.
• Conduct preventive maintenance Level 3 of all DEXTRA equipment.
• Monitor the standardization of DEXTRA equipment on site & supervise the machine upgrade deployment planning.
• For each troubleshooting ensured by DEXTRA, a technical service report will be provided to the Client (symptoms/root cause analysis/action to repair/parts changed/pending issues).
• Report capability and conditions of the local testing laboratory to Dextra Management and to the Client.

Ensure Monitoring of customer efficiency

• Review that operation and quality procedures in place are followed by the Client.
• Supervise randomly the operations of bars cutting, cold forging, threading, and thread integrity testing.
• Monitor the production output and provide recommendations on how to optimize the effectiveness of the workshop.
• Verify that no coupler other than Dextra’s are used on DEXTRA equipment.

Qualifications

• At least a Bachelor’s degree in engineering or related field
• Experience in customer service role would be beneficial.
• Experience in quality control / inspection would be beneficial.
• Experience on abroad project would be beneficial.
• English Level: Very good command of spoken and written
• ITS skills: Proficiency in Microsoft Office
• Other technical skills:
• Willingness / ability to travel regularly (30% to 50% of the time) to Singapore, for periods of 2 to 5 consecutive days.
• Ability to work on project supervision field.
• Skilled in Electrical / Mechanical / Automation / Hydraulic