Admissions Officer

Ipoh International School Sdn Bhd; Malaysia; On-site; MYR 30,000 - 40,000; Full time

Job summary

An educational institution in Malaysia is seeking an Admissions Officer to manage inquiries, conduct admissions tests, and maintain high retention rates. The ideal candidate has a degree in Marketing or related fields, along with experience in sales. Excellent English and Mandarin skills are required, alongside strong interpersonal and problem-solving abilities. This position offers a competitive salary and a supportive work environment focused on professional development and community engagement.

Benefits

Competitive salary

Fee discount for children of employees

Medical outpatient and insurance benefits

Personal Accident insurance coverage

Commitment to employee well-being

Qualifications

• Possesses at least a Degree in Marketing, Mass Communication or a Business-related discipline.
• At least 2 years of working experience in sales, preferably in the education industry.
• Good command of English and proficiency in Mandarin.

Responsibilities

• Attend to all admissions inquiries about the Schools.
• Conduct admissions tests and prepare offer letters.
• Maintain relationships with local agencies and feeder schools.

Skills

Interpersonal skills

Analytical skills

Problem-solving skills

Self-starter

Creative thinking

Education

Degree in Marketing, Mass Communication or Business-related discipline

Job description

Key benefits

• A culture of engagement and trust, where staff contributions are recognised and valued.

• A passionate and motivated team of professionals who put children at the heart of decision‑making.

• An embedded whole campus commitment to professional development and a commitment to serving others.

• A peer network of like‑minded teaching colleagues and support from non‑academic staff.

• Access to expertise, best practise sharing and learning opportunities across countries and cultures.

• A commitment to employee well‑being.

We also offer:

• Competitive salary

• Fee discount for children of employees

• Medical outpatient and insurance benefits

• Personal Accident insurance coverage

Purpose of Role

We are looking for suitably qualified and experienced Admissions Officer to join our dynamic team.

ISP Principles

Begin with our children and students.

Our children and students are at the heart of what we do. Simply, their success is our success. Well‑being and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect.

We look after one another, embrace similarities and differences and promote the well‑being of self and others.

Operate effectively.

We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Learn continuously.

Getting better is what drives us. We positively engage with personal and professional development and school improvement.

Key Responsibilities

• Will work closely with the Admissions Manager and the team to deliver first class customer service to all stakeholders, with the primary aim of maintaining high retention rates and driving new enrolments to exceed existing targets.

Job Responsibilities

• To promptly attend to all admissions enquiries about the Schools (both International and National curriculums).

• Be responsible for all aspects of the admissions policies and processes, including conducting admissions tests, preparation of offer letters and visa applications.

• Remain professional, calm and composed with difficult parents, students and visitors.

• Execute any admissions strategy and key initiatives related to student enrolment.

• Work closely with the academic and administrative team to market school events and provide input to publications.

• Organise, support and attend school Open Days, exhibitions and roadshows to promote the schools and increase brand awareness

• Maintain good relationships with local agencies and feeder schools to promote ties with the local community.

• Manage all aspects of enquiries, with up-to‑date records of all contact points with prospective parents/students into HubSpot and provide weekly hot leads projection and enrolment to Line Manager

• Maintain healthy and high team spirit towards achieving enrolment set target

• To communicate feedback from parents in a systematic manner to various stake holders.

• To ensure parents receive a response from school in a timely manner.

• To be familiar with all functions of the Admissions Department and to fill in for an absent colleague, including reception desk duty.

• Perform other related duties as required.

Skills, Qualifications and Experience

• Possesses at least a Degree in Marketing, Mass Communication or a Business‑related discipline

• At least 2 year working experience in sales. Prior experience in Education industry is an added advantage.

• Has a good command of English (spoken and written).

• Proficiency inMandarin language (spoken and written).

• Demonstrates good interpersonal, analytical, problem‑solving skills and is a self‑starter.

• Creative and resourceful.

ISP Leadership Competencies

You consistently demonstrate and role‑model the ISP Leadership Competencies in all that you do.

• Collaboration. Takes an active part in leading their school or region; is cooperative and a genuine team player, developing positive, supportive relationships with colleagues to solve problems and maximise opportunities.

• Learning & Getting Better. Continually demonstrates personal commitment and passion for learning and getting better using evidence and feedback; supporting others in their continual learning, development and growth.

• Innovation Leadership. Is good at creating an environment where ideas for learning initiatives and services are generated and is able to motivate and inspire others through the process of creation through to completion.

• Outcome driven. Can be counted on to find solutions. Is consistently looking to exceed goals and is focused on KPIs.

• Resilience. Can deal with setbacks and challenges calmly and effectively.

• Community Focus. Is committed to meeting and exceeding the needs and expectations of our students and their families.

• Integrity & Ethical Management. Has the ability to work ethically and with integrity; helps others feel valued; upholds and models the ISP Vision, Purpose and Principles.

• Leading & Inspiring Others. Supports, encourages and inspires students, colleagues and teams so that they give their best.

• Understanding People. Is a very good judge of talent, can objectively articulate the strengths and motivations of people inside or outside the organisation.

• Influencing & Communication. Consistently informs, influences and inspires students, parents and colleagues through timely and effective communication.

• Agile. Responds and adapts to changing circumstances; manages and solutions by providing solutions in a climate of ambiguity.

• Strategic, Commercial & Financial Awareness. Has the ability to apply understanding of the business and industry to improve effectiveness and profitability.

• Planning & Decision Making. Makes decisions on the best course of action and then plans, organises, prioritises and balances resources to achieve the desired outcome.

• Diversity & Equity. Has the sensitivity, awareness and skill to understand the values, behaviours, attitudes and practices across cultures that supports all children and adults to learn and work effectively.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high‑performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio‑economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.